Waste Operations Officer

Hull-City-Council; Hull and East Yorkshire; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

LGPS Pension

23 days leave + public holidays

Career development

Training opportunities

Supportive culture

Job summary

Hull City Council is seeking a Waste Operations Officer to lead a busy waste management team and deliver high-quality collection services across the city. The role focuses on safety, performance, and customer satisfaction, with a culture of continuous improvement and collaboration with partners.

You will manage team leaders, drive service improvements, and monitor productivity using BI tools. The job supports professional development and offers a competitive LGPS pension and generous leave

Qualifications

• Experience delivering, monitoring and planning operational services.
• Experience of performance management and service improvement.
• Ability to lead, motivate and develop teams.
• Experience of managing change and implementing new ways of working.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage Waste Operations Team Leaders and operational staff.
• Deliver safe, efficient and customer-focused waste collection services.
• Drive a culture of performance management and continuous improvement.
• Develop and implement service improvement projects and operational plans.
• Monitor productivity, efficiency and service performance using business intelligence tools.
• Manage customer feedback, complaints and service issues effectively.
• Collaborate with fleet providers, contractors and suppliers to ensure operational requirements are met.
• Support the development of waste management strategies and service specifications.
• Ensure compliance with relevant waste management, environmental and health and safety legislation.

Skills

Lead and develop teams

Performance management

Stakeholder management

Health and Safety

Microsoft Office

Job description

Job Details

Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Monday, October 5, 2026 Hours of Work: 37 Hiring Manager: Adam McArthur Contact Number: 01482 612743

Job Description Summary

This is a Full Time Permanent Position Interviews will take place week commencing 5 October 2026 Waste Operations Officer Make a difference to one of the city's important frontline services We are looking for an experienced and motivated Waste Operations Officer to join our Waste Management Service, working predominantly Tuesday – Friday although there may be times when you will be required to work Mondays & occasional Saturdays. This is an exciting opportunity to lead the delivery of waste collection services across the city, ensuring residents and businesses receive a safe, efficient and customer-focused service. Working within a fast-paced operational environment, you will lead a team of supervisors and operational staff while helping to shape the future of waste collection services through innovation, performance improvement and service transformation.

About the Role

As a Waste Operations Officer, you will be responsible for leading and developing operational teams to deliver high-quality waste collection services and ensure the Council meets its statutory responsibilities as a Waste Collection Authority. You will take responsibility for key service themes including:

• Health and Safety
• Fleet and Equipment
• Human Resources
• Customer Service
• Collection Arrangements
• Performance Management
• Recycling and Resource Utilisation

You will work closely with internal and external partners to identify opportunities for service improvement, manage operational performance and support the implementation of new initiatives that enhance efficiency and customer satisfaction.

Key Responsibilities

• Lead and manage Waste Operations Team Leaders and operational staff.
• Deliver safe, efficient and customer-focused waste collection services.
• Drive a culture of performance management and continuous improvement.
• Develop and implement service improvement projects and operational plans.
• Monitor productivity, efficiency and service performance using business intelligence tools.
• Manage customer feedback, complaints and service issues effectively.
• Collaborate with fleet providers, contractors and suppliers to ensure operational requirements are met.
• Support the development of waste management strategies and service specifications.
• Ensure compliance with relevant waste management, environmental and health and safety legislation.

Essential Requirements

• Experience of delivering, monitoring and planning operational services.
• Experience of performance management and service improvement.
• Ability to lead, motivate and develop teams.
• Experience of managing change and implementing new ways of working.
• Excellent communication and stakeholder management skills.
• Commitment to delivering excellent customer service.
• Understanding of health and safety responsibilities within an operational environment.
• Practical experience of Microsoft Office applications.
• Flexible to meet the needs of the service.

What You’ll Bring

• Leads by example.
• Builds effective relationships with colleagues and stakeholders.
• Encourages innovation and continuous improvement.
• Makes informed decisions in a fast-moving operational environment.
• Delivers results while maintaining high standards of health, safety and customer service.

Why Join Us?

This role offers the opportunity to contribute directly to one of the Council's most visible and essential frontline services, helping to shape future waste collection operations while making a positive difference to local communities across the city.

Compensation & Benefits

Compensation Grades: GRADES 9. Pay Ranges: £39,862.00 - £42,839.00

Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Equal Opportunities

We encourage people from all backgrounds to apply. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.