Warranty & Workshop Controller – Aftersales Lead

Perfect Placement UK Ltd; Melton Mowbray; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training programmes

Career progression

Supportive environment

Varied role

Saturday work

Development opportunities

Job summary

Perfect Placement UK Ltd is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray. The role focuses on processing warranty claims accurately and on time while supporting workshop operations.

Offering a basic salary of £31,000 with an OTE of ~£35,000, the position includes training programmes, career progression, and a professional work environment. Typical hours are 8:00am–6:00pm, Monday to Friday, with 1 in 3 Saturdays.

Qualifications

• Experience in warranty administration and processing within a franchised motor dealership or automotive workshop.
• Strong organisational skills and attention to detail.
• Excellent communication across technical and non-technical teams.

Responsibilities

• Manage and submit warranty claims accurately within designated timescales
• Monitor workshop productivity and technician workloads to optimise efficiency
• Allocate work to Technicians based on skill and availability
• Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
• Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
• Investigate rejected or queried warranty claims and manage resolutions
• Process warranty credits and recover legitimate warranty income
• Maintain detailed warranty records to ensure compliance with manufacturer standards
• Support Service Advisors with vehicle updates and customer inquiries
• Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
• Promote high standards of workshop organisation, efficiency, and customer service

Skills

Warranty administration

Claims processing

Organisation

Communication skills

Teamwork

Attention to detail

Problem-solving

Commercial awareness

Multitasking

Tools

Dealer management software

Manufacturer software

Job description

Perfect Placement UK Ltd is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray. The role focuses on processing warranty claims accurately and on time while supporting workshop operations.

Offering a basic salary of £31,000 with an OTE of ~£35,000, the position includes training programmes, career progression, and a professional work environment. Typical hours are 8:00am–6:00pm, Monday to Friday, with 1 in 3 Saturdays.