Assistant Workshop Controller

Perfect Placement UK Ltd; Melton Mowbray; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training programmes

Career progression

Supportive environment

Varied role

Saturday work

Development opportunities

Job summary

Perfect Placement UK Ltd is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray. The role focuses on processing warranty claims accurately and on time while supporting workshop operations.

Offering a basic salary of £31,000 with an OTE of ~£35,000, the position includes training programmes, career progression, and a professional work environment. Typical hours are 8:00am–6:00pm, Monday to Friday, with 1 in 3 Saturdays.

Qualifications

• Experience in warranty administration and processing within a franchised motor dealership or automotive workshop.
• Strong organisational skills and attention to detail.
• Excellent communication across technical and non-technical teams.

Responsibilities

• Manage and submit warranty claims accurately within designated timescales
• Monitor workshop productivity and technician workloads to optimise efficiency
• Allocate work to Technicians based on skill and availability
• Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
• Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
• Investigate rejected or queried warranty claims and manage resolutions
• Process warranty credits and recover legitimate warranty income
• Maintain detailed warranty records to ensure compliance with manufacturer standards
• Support Service Advisors with vehicle updates and customer inquiries
• Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
• Promote high standards of workshop organisation, efficiency, and customer service

Skills

Warranty administration

Claims processing

Organisation

Communication skills

Teamwork

Attention to detail

Problem-solving

Commercial awareness

Multitasking

Tools

Dealer management software

Manufacturer software

Job description

Our client is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray.

This is a pivotal role, with a strong focus on warranty administration, ensuring claims are processed accurately and within deadlines. The successful Warranty Administrator / Assistant Workshop Controller will be responsible for managing manufacturer warranty claims, maintaining detailed records, and supporting workshop operations. This role offers an excellent opportunity to specialise within warranty administration while developing broader workshop control skills.

The Warranty Administrator / Assistant Workshop Controller position provides a competitive basic salary of £31,000, with an OTE of approximately £35,000.

• Manufacturer and dealership-specific training programmes
• Opportunities for career progression within the Aftersales department
• Supportive and professional working environment
• Varied role covering warranty administration, workshop control, and Service support
• Monday to Friday, 8:00am–6:00pm, with 1 in 3 Saturdays
• Continuous development to enhance technical and administrative skills

Duties:

• Manage and submit warranty claims accurately within designated timescales
• Monitor workshop productivity and technician workloads to optimise efficiency
• Allocate work to Technicians based on skill and availability
• Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
• Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
• Investigate rejected or queried warranty claims and manage resolutions
• Process warranty credits and recover legitimate warranty income
• Maintain detailed warranty records to ensure compliance with manufacturer standards
• Support Service Advisors with vehicle updates and customer inquiries
• Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
• Promote high standards of workshop organisation, efficiency, and customer service

Requirements:

• Prior experience within a franchised motor dealership or automotive workshop
• Proven track record in warranty administration and familiarity with manufacturer processes
• Good understanding of workshop operations and technician workflow
• Strong organisational skills and attention to detail
• Proficiency in dealer management and manufacturer software systems
• Excellent communication skills across technical and non-technical teams
• Ability to manage a dynamic and busy workload
• Positive, team-oriented, and proactive approach
• Commercial awareness and problem-solving capabilities