Warranty Specialist

AutoProtect; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that is transforming the automotive industry as a Warranty Triage Handler. In this dynamic role, you will guide claimants through the claims process, ensuring efficient resolution while adhering to company procedures. Your expertise in customer service and mechanical knowledge will be invaluable as you support customers and the Sales team. With a focus on innovation and customer satisfaction, this position offers a unique opportunity to contribute to an agile team dedicated to growth and excellence. If you are ready to make an impact in a thriving environment, this role is perfect for you.

Qualifications

• Experience in customer service and mechanical knowledge preferred.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Guide claimants through the claims process and provide accurate claims advice.
• Resolve claims through multiple platforms and maintain company service levels.

Skills

High literacy and numeracy skills

Excellent written and oral communication skills

Initiative

Ability to work effectively under pressure

Good planning and organizational skills

Education

Experience in a customer service role

Mechanical background or equivalent service advisor experience

Tools

Microsoft Office (Word and Excel)

Job description

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This range is provided by AutoProtect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Job summary:

The Claims Team is looking for a Warranty Triage Handler to guide claimants through the claims process, providing advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and efficient claims resolution while adhering to company procedures, insured liabilities, and customer sensitivities.

What you’ll do:

1. Provide accurate claims advice across a variety of products
2. Resolve claims through multiple platforms: telephone, fax, email, and online
3. Understand customer requirements and work with them to ensure proper handling
4. Maintain company service levels
5. Support the Sales team with accurate and timely information
6. Deliver professional and friendly service
7. Produce reports/spreadsheets on claims issues/queries upon request
8. Arrange vehicle assessments
9. Perform other reasonable duties as required

What you’ll bring:

Skills and competencies:

1. High literacy and numeracy skills
2. Initiative
3. Excellent written and oral communication skills
4. Knowledge of modern motor vehicle workings
5. Ability to work effectively under pressure, independently or in a team
6. Good planning and organizational skills with the ability to prioritize

What we’re looking for:

• Experience in a customer service role
• Proficiency in Microsoft Office (Word and Excel)
• Strong voice/soft skills
• Mechanical background or equivalent service advisor experience demonstrating knowledge of modern motor vehicles

Preferred:

• Experience in an FCA regulated environment
• Background in insurance product administration and claims resolution
• Hands-on mechanical experience

Note: We cannot provide sponsorship for work permits. Please only apply if you have the right to work in the UK.

Join AutoProtect Group and Shape the Future:

Are you ready to be part of an innovative company transforming the automotive industry? AutoProtect Group offers products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and increase profitability, complemented by award-winning customer service.

Our key branches include:

• AutoProtect: Known for warranties and insurance products.
• Shine!: Carbon-neutral mobile vehicle repair network.
• DealTrak: Software connecting automotive finance providers with customers.
• iComply: Automotive compliance consultancy.

We sell directly to consumers online, ensuring affordability and accessibility. Our agile team responds quickly to market demands and develops new products. We aim to sustain impressive growth and invite you to join us.

Discover our vision at Careers - Our Vision (autoprotect.co.uk) and learn more about life at AutoProtect Group on our LinkedIn Life page.

Please note we are not working with agencies at this time.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Other

Industries

• Financial Services, Insurance, and Motor Vehicle Manufacturing

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