Warranty Specialist

BYD Europe; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Warranty Specialist to join their passenger cars team. This full-time role involves processing warranty claims, managing dealer inquiries, and ensuring compliance with warranty policies. The ideal candidate will bring at least four years of experience, strong communication skills, and a detail-oriented approach to their work. Join a forward-thinking company committed to leading the European transition to Zero Emissions transportation while enjoying competitive remuneration and a supportive work environment. This is a unique opportunity to make a positive impact in a diverse team focused on sustainability.

Benefits

Competitive Remuneration

Workplace Pension

25 Days Paid Holidays

On-Site Free Parking

Commute Allowance

Teambuilding Events

Qualifications

• Minimum 4 years of relevant experience in after-sales service preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process and review warranty claims while managing dealer inquiries.
• Conduct audits and deliver training to ensure compliance with policies.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Detail-Oriented

Financial Management Knowledge

Team Player

Proficiency in English

Education

Associate Degree or Above

Tools

Microsoft Office Suite

Job description

About the role:

We are looking for a full-time Warranty Specialist to join the passenger cars team at BYD UK, Uxbridge, London area. The successful candidate will be responsible for processing and reviewing warranty claims, handling dealer system inquiries, and managing warranty payments. The role will also support system improvements, provide dealer training, manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.

Key responsibilities:

1. Review warranty claim reviews for right-hand drive markets in Europe, including the UK, Ireland, Malta, and Cyprus.
2. Collaborate with the finance team to manage warranty settlement processes and process monthly warranty payments.
3. Handle and respond to daily DMS system inquiries from dealers, ensuring timely issue resolution.
4. Collect and analyze aftersales system improvement requests from the UK market, communicate requirements to the HQ DMS product team, and track the launch of new features.
5. Deliver onsite warranty training to dealers, ensuring compliance with BYD's warranty policies and procedures.
6. Manage the return process for warranty parts, ensuring proper tracking and handling.
7. Conduct annual warranty audits to ensure adherence to warranty policies and compliance with regulatory standards.

Skills and requirements:

1. Associate degree or above in any field.
2. Minimum 4 years of relevant work experience; familiarity with after-sales service processes is preferred.
3. Proficient in English, both written and spoken, able to communicate seamlessly with the local team and customers.
4. Strong communication skills, able to interact effectively with personnel at all levels.
5. Proficient in using office software (e.g., Microsoft Office suite).
6. Excellent organizational and coordination skills, able to handle multiple tasks efficiently.
7. Detail-oriented and responsible, with a strong attention to detail.
8. Team player, capable of adapting to a multicultural work environment.
9. Problem-solving skills, able to work effectively under pressure.
10. Basic knowledge of financial management is an advantage.
11. Has right-to-work in the UK.

We offer:

1. Performance and experience-based competitive remuneration;
2. Scottish Widow workplace pension;
3. 25 days paid holidays + public holidays;
4. On-site free parking;
5. Commute allowance;
6. Department & company-wide teambuilding events;
7. An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.