Warranty Specialist

JR United Kingdom; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing the automotive industry as a Warranty Triage Handler. In this full-time role, you will guide claimants through the claims process, ensuring accurate and speedy resolutions while maintaining high service levels. Your experience in customer service and mechanical knowledge will be invaluable as you support both clients and the sales team. This innovative firm is dedicated to transforming the automotive landscape with award-winning customer service and a commitment to sustainability. If you are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• High level of literacy and numeracy essential for the role.
• Experience in a customer service role is crucial.

Responsibilities

• Provide accurate claims advice across various products.
• Resolve claims through multiple communication platforms.

Skills

Customer Service Experience

Microsoft Office (Word, Excel)

Communication Skills

Numeracy Skills

Initiative

Mechanical Knowledge

Job description

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? Full-time | Permanent | Monday-Friday 9am-5:30pm | 1 in 3 Saturdays 9am-1pm | 38.8 hours per week

Job summary:

The Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities.

What you’ll do:

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Understanding our various customers’ requirements and working with them to ensure they are properly dealt with
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Produce reports/spreadsheets on claims issues/queries on request
• Arrange vehicle assessments
• Other reasonable duties as required

What you’ll bring:

Skills and competencies

• A high level of literacy and numeracy
• Initiative
• Good written and oral communication skills
• the ability to discuss the workings of the modern motor vehicle
• Ability to work effectively under pressure both within a team or on own initiative
• Good planning and organizing skills with the ability to prioritise

What we’re looking for:

• Experience in a customer service role
• Microsoft Office including Word and Excel
• Good understanding of voice/soft skill
• Mechanical background or equivalent service advisor experience demonstrating knowledge of the basic workings of a modern motor vehicle

Preferred:

• Experience in a FCA regulated environment
• A background in insurance product administration and claims resolution
• Hands on mechanical background

Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.

Join AutoProtect Group and Shape the Future:

Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.

Our diverse business includes four key branches:

• AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
• Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
• DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
• iComply: Specialised compliance consultancy serving the automotive sector.

We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.

Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.

Please note we are not working with agencies at this time.