Warranty Specialist

BYD Company Limited.; Hounslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Warranty Specialist to enhance their passenger cars team. This full-time role offers a unique opportunity to manage warranty claims, support system improvements, and provide training to dealers. The successful candidate will play a pivotal role in ensuring compliance with warranty policies while collaborating closely with finance and operational teams. If you are detail-oriented, possess strong communication skills, and thrive in a dynamic environment, this position is perfect for you. Join a mission-driven company dedicated to a zero-emission future and make a positive impact in the automotive industry.

Benefits

Competitive Remuneration

Scottish Widow Workplace Pension

25 Days Paid Holidays

On-Site Free Parking

Commute Allowance

Teambuilding Events

Opportunity for Zero Emissions Transition

Qualifications

• Minimum 4 years of relevant experience in warranty or after-sales service.
• Strong communication skills in English for effective interaction.

Responsibilities

• Process and review warranty claims for right-hand drive markets.
• Conduct training and audits to ensure compliance with warranty policies.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Financial Management Knowledge

Teamwork

Multicultural Adaptability

Office Software Proficiency

After-Sales Service Familiarity

Education

Associate Degree or Above

Tools

Microsoft Office Suite

Job description

Join to apply for the Warranty Specialist role at BYD EUROPE.

About the role:
We are looking for a full-time Warranty Specialist to join the passenger cars team at BYD UK, Uxbridge, London area. The successful candidate will be responsible for processing and reviewing warranty claims, handling dealer system inquiries, and managing warranty payments. The role will also support system improvements, provide dealer training, manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.

Key responsibilities:

• Review warranty claim reviews for right-hand drive markets in Europe, including the UK, Ireland, Malta, and Cyprus.
• Collaborate with the finance team to manage warranty settlement processes and process monthly warranty payments.
• Handle and respond to daily DMS system inquiries from dealers, ensuring timely issue resolution.
• Collect and analyze aftersales system improvement requests from the UK market, communicate requirements to the HQ DMS product team, and track the launch of new features.
• Deliver onsite warranty training to dealers, ensuring compliance with BYD's warranty policies and procedures.
• Manage the return process for warranty parts, ensuring proper tracking and handling.
• Conduct annual warranty audits to ensure adherence to warranty policies and compliance with regulatory standards.

Skills And Requirements:

• Associate degree or above in any field.
• Minimum 4 years of relevant work experience; familiarity with after-sales service processes is preferred.
• Proficient in English, both written and spoken, able to communicate seamlessly with the local team and customers.
• Strong communication skills, able to interact effectively with personnel at all levels.
• Proficient in using office software (e.g., Microsoft Office suite).
• Excellent organizational and coordination skills, able to handle multiple tasks efficiently.
• Detail-oriented and responsible, with a strong attention to detail.
• Team player, capable of adapting to a multicultural work environment.
• Problem-solving skills, able to work effectively under pressure.
• Basic knowledge of financial management is an advantage.
• Has right-to-work in the UK.

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing