Warranty Coordinator

TN United Kingdom; Bracknell; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Warranty Coordinator to join their dynamic team in Bracknell. This role involves coordinating warranty operations and providing proactive support to European markets. The ideal candidate will have a background in warranty operations, strong analytical skills, and a keen attention to detail. With a commitment to empowering employees, the company offers flexible working arrangements and opportunities for career advancement. Join a diverse workforce and contribute to enhancing customer experiences in the automotive sector.

Benefits

25 days annual leave

Flexible working methods

Exclusive discounts on purchases

Potential for career progression

Qualifications

• Experience in Dealer Franchise or OEM warranty operations.
• Ability to generate reports using different software packages.

Responsibilities

• Coordinate all warranty operations and support ongoing improvements.
• Provide front line support for warranty enquiries across Europe.

Skills

Organizational Skills

Warranty Operations Experience

Analytical Skills

Problem-Solving Skills

Customer Experience

Tools

PC Software

Job description

Social network you want to login/join with:

MSX International is looking for a Warranty Coordinator to join our busy Honda Warranty team, based in the Honda’s corporate offices in Bracknell (Berks).

The Warranty Coordinator will act as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.

The Role

In this role, the Warranty Coordinator will work very closely with the team, coordinating all Warranty operations.

As part of this role, the Warranty Coordinator will:

• Front line support for factories and responsible markets.
• Implement new and improve existing initiatives within the Pan-E warranty functions.
• Support ongoing improvements within warranty operations for policy change activities.
• Monthly warranty data analysis and internal reporting of warranty performance.
• Business support for European warranty operations.
• Day to day support of incoming enquiries across the region for warranty enquiries.
• Set up of import vehicles to warranty system to allow claim handling.
• Month end invoice processing between factories & Head Office.
• Support creation of Draft bulletins or changes to policy manual.
• Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.

About you

This is an excellent opportunity for an individual with great organizational skills. Our ideal Warranty Coordinator will have Dealer Franchise or OEM warranty background with demonstrable warranty operations experience. As well as:

• Understanding of Automotive Aftersales business operations.
• Understanding of the warranty concept and process.
• Customer experience would be judged a significant advantage.
• High attention to detail and ability to work to set processes.
• PC literate - Ability to generate reports using differing software packages.
• Strong analytical and problem-solving skills.
• A genuine interest in working with people from a variety of organisations and cultures.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

• Salary up to £35,000 p.a.
• 25 days annual leave per year
• autonomy to run your own diary
• exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday – Friday
• Hybrid work (3 days in the office in Bracknell, 2 days from home)

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

Toharness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.