Warranty & Quality Services Manager

Robert Bosch Group; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

On-site parking

Flexible work-time options

Job summary

HydraForce in Birmingham is seeking a Warranty/QA professional to lead the Warranty Department, ensuring timely RMAs and strong cross-functional collaboration with Manufacturing, Supply Management, Quality and Warranty claims teams.

You will drive root-cause analysis, supplier quality involvement, and cost-reduction initiatives while supporting design reviews and PPAP/ISIR activities to meet ISO 9001/14001 requirements and continuous improvement goals.

Qualifications

• A minimum HNC / HND in a mechanical engineering discipline is essential, with proven experience in a similar role.
• Comprehensive understanding of lean manufacturing and quality tools such as 8D, TOPS, RCA
• Experienced in QMS and fully conversant with ISO 14001 & ISO 9001
• Demonstrable experience in a similar position
• Computer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systems
• Manage, co-ordinate and oversee effective implementation of the departmental quality, environmental, health & safety needs to ensure compliance to the documented management system

Responsibilities

• Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.
• Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments
• Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
• Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
• Define priority of claims to be handled to satisfy customers in the best possible way
• Assist with transition of parts between prototype and production phase at the customer as required
• Participate, as required, in customer print reviews and approval
• Participate in Production Readiness Reviews
• Support PMI activities for Service (Warranty) harmonization
• Supply Management: Review quality and delivery non-conformances. Monitor and negotiate various quality metrics, for supplier performance.
• To support Supplier Quality & Warranty Engineers and act as facilitator for quality issues at both at customer and HydraForce by: Understanding and communicating quality requirements in accordance with the customer supplier quality manual; Assist in resolving PPAP/ISIR questions; Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrences; Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.; Provide timely identification of warranty trends and prioritize efforts into reducing warranty costs; Participate in creating design solutions to address warranty issues; Perform warranty reviews with OEM SQA Engineer’s where required
• Ensure a timely and effective financial closure of claims
• Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support
• Works with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements

Skills

Customer focused

Communication

Self-motivation

Problem solving

Organisational skills

Judgement

Education

HNC / HND in mechanical engineering

Tools

MRP

Quality Control systems

Microsoft Office

Job description

HydraForce in Birmingham is seeking a Warranty/QA professional to lead the Warranty Department, ensuring timely RMAs and strong cross-functional collaboration with Manufacturing, Supply Management, Quality and Warranty claims teams.

You will drive root-cause analysis, supplier quality involvement, and cost-reduction initiatives while supporting design reviews and PPAP/ISIR activities to meet ISO 9001/14001 requirements and continuous improvement goals.