Warranty Services Manager — Flexible Hours & Lean Quality

Bosch; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Sports and health opportunities

On-site parking

Flexible work-time options

Job summary

HydraForce, operating from our Birmingham facility, seeks an experienced Warranty/Quality Engineer to lead the Warranty Department, coordinate with OEMs and suppliers, and drive reduction of warranty costs. The role includes PPAP/ISIR support, design input for issue resolution, and cross-functional collaboration to secure timely warranty closure.

You will engage with Manufacturing, Supply Management, and Quality teams to address non-conformances, perform root cause analysis, and foster

Qualifications

• Minimum HNC/HND in mechanical engineering with proven related experience.
• Lean manufacturing knowledge and quality tools such as 8D, TOPS, RCA.
• Experience with QMS and ISO 14001 & ISO 9001 compliance.
• Demonstrated experience in a similar role and related processes.
• Proficient with MS Office, MRP and quality control systems.

Responsibilities

• Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.
• Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments.
• Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
• Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
• Define priority of claims to be handled to satisfy customers in the best possible way.
• Assist with transition of parts between prototype and production phase at the customer as required.

Skills

Customer-focused

Excellent communication

Problem solving

Leadership / self-motivation

Organizational skills

Decision making

Education

HNC / HND in mechanical engineering

Tools

Lean manufacturing

8D, TOPS, RCA

QMS ISO 14001/ISO 9001

MRP systems

Quality control systems

Microsoft Office

Job description

HydraForce, operating from our Birmingham facility, seeks an experienced Warranty/Quality Engineer to lead the Warranty Department, coordinate with OEMs and suppliers, and drive reduction of warranty costs. The role includes PPAP/ISIR support, design input for issue resolution, and cross-functional collaboration to secure timely warranty closure.

You will engage with Manufacturing, Supply Management, and Quality teams to address non-conformances, perform root cause analysis, and foster