Warranty & Customer Care Technician — Northumberland

CMS Recruitment Limited; Ashington; On-site; GBP 30,000 - 40,000; Full time

Job summary

CMS Recruitment Limited is hiring a Customer Care Technician for the Ashington area in Northumberland. This full-time role offers a salary of £35,000 per year and will involve handling customer care for purchasers and coordinating defect resolution with warranty providers.

The successful candidate will be the face of customer care, ensuring defects are assessed and attended to according to our Customer Care Charter and provider standards.

Qualifications

• Face of customer care with purchasers and stakeholders.
• Ability to identify and escalate defects per warranty standards.

Responsibilities

• Attend to defects and assess issues for purchasers in line with Customer Care Charter.
• Coordinate with warranty providers and internal teams to resolve defects.
• Deliver professional customer service and maintain quality standards.

Skills

Customer service

Communication

Problem solving

Job description

CMS Recruitment Limited is hiring a Customer Care Technician for the Ashington area in Northumberland. This full-time role offers a salary of £35,000 per year and will involve handling customer care for purchasers and coordinating defect resolution with warranty providers.

The successful candidate will be the face of customer care, ensuring defects are assessed and attended to according to our Customer Care Charter and provider standards.