Warranty Coordinator

Confidential; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Life Insurance

ECOS Scheme

Free lunches (Mon, Wed, Fri)

Job summary

Confidential in Birmingham seeks a Warranty Coordinator to support the accurate assessment and processing of warranty claims, ensuring a smooth dealer experience while protecting warranty operations' integrity.

The role suits someone with automotive aftersales or dealer operations experience who can investigate issues, interpret technical information, and build strong relationships with dealers and internal stakeholders. Office-based, ASAP start.

Qualifications

• Candidates must have experience working in the automotive industry with a large dealer group or OEM.
• Experience in warranty, aftersales or dealer operations is desirable.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Proficiency in Microsoft Office; familiarity with claims management or dealer systems is advantageous.
• Professional, proactive and team-oriented attitude.

Responsibilities

• Review and process warranty claims submitted by the dealer network for accuracy and policy compliance.
• Investigate discrepancies and missing information with dealers to resolve issues efficiently.
• Provide guidance on warranty submissions, policies and claim decisions.
• Collaborate with technical teams to assess complex warranty cases and ensure fair outcomes.
• Monitor activity to identify trends, risks and potential policy misuse.
• Support continuous improvement across warranty operations and dealer processes.

Skills

Automotive industry experience

Warranty/aftersales

Dealer network relationships

Analytical skills

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Title: Warranty Coordinator

Salary: £35,000-£45,000 + Life Insurance + ECOS Scheme + Free
Lunches (Monday, Wednesday & Friday)

MANDATORY CRITERIA: Candidates must have experience working in
the automotive industry, with a large dealer group or an OEM.

Location: Birmingham

Work Style: Office-based

Start Date: ASAP

This is an excellent opportunity for someone with automotive
aftersales, warranty or dealer operations experience to join a
growing manufacturer and play a key role within the warranty
function. My client is looking for a Warranty Coordinator to
support the accurate assessment and processing of warranty
claims, ensuring a smooth experience for dealers while helping to
protect the integrity of warranty operations.

This role would suit someone who enjoys investigating issues,
working with technical information and building strong
relationships across a dealer network. You'll be joining a
collaborative team where attention to detail, sound judgement and
strong communication skills are highly valued, with the
opportunity to make a real impact on operational performance and
customer satisfaction.

Key Responsibilities

• - Review and process warranty claims submitted by the dealer
  network, ensuring accuracy and compliance with warranty policies.
• - Investigate discrepancies, missing information and unusual
  claims, working with dealers to resolve issues efficiently.
• - Provide guidance and support to dealers on warranty
  submissions, policies and claim decisions.
• - Work closely with technical teams to assess complex warranty
  cases and reach fair, consistent outcomes.
• - Monitor claim activity, identifying trends, risks and
  potential policy misuse.
• - Support continuous improvement initiatives across warranty
  operations and dealer processes.

What We're Looking For

• - Experience within the automotive industry, ideally in warranty,
  aftersales or dealer operations.
• - Strong analytical and problem-solving skills with excellent
  attention to detail.
• - Ability to review technical information and make informed
  decisions.
• - Strong organisational skills and the ability to manage
  multiple priorities effectively.
• - Confident communicator who can build productive relationships
  with dealers and internal stakeholders.
• - Proficiency in Microsoft Office, with experience of claims
  management or dealer systems being advantageous.
• - Professional, proactive and team-oriented approach.