Warranty Claims & Compliance Specialist

BYD EUROPE; Hounslow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension - Scottish Widows

25 days annual leave + public holidays

On-site free parking

Commute allowance

Private healthcare

Car sacrifice scheme

Team-building events

Opportunity to lead European zero-emms

Job summary

BYD EUROPE is seeking a full-time Warranty Administrator for its Aftersales Commercial Vehicle team in Hounslow, London area. You will process warranty claims, manage payments, and handle parts returns, ensuring compliance with policy.

The role is office-based in Hounslow with a focus on accuracy, auditing, and efficient claims processing. Candidates should have 3+ years in after-sales support and strong organisational skills.

Qualifications

• Minimum 3 years of relevant work experience; familiarity with after-sales service.
• Proficient in using office software (e.g., Microsoft Office suite).
• Ability to use own initiative and multi-task.
• Possess exceptional organisational skills.
• Team player with a personable approach.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports.
• Resubmit all rejected claims promptly.
• Administer warranty policy in the best interest of the manufacture and the customer, aiming for profitability and efficiency.
• Maintain records of warranty submissions and customer contribution towards goodwill claims.
• Liaise with parts department to ensure all parts replaced under warranty are retained and available on request.
• Follow up on payment of outstanding claims and process service invoices.
• Verify criteria required by factory.
• Undertake other tasks as requested by the Aftersales Managers.

Skills

Microsoft Office

Warranty administration

Organisational skills

Multitasking

Team player

Communication

Right-to-work in the UK

Tools

Microsoft Office Suite

Job description

BYD EUROPE is seeking a full-time Warranty Administrator for its Aftersales Commercial Vehicle team in Hounslow, London area. You will process warranty claims, manage payments, and handle parts returns, ensuring compliance with policy.

The role is office-based in Hounslow with a focus on accuracy, auditing, and efficient claims processing. Candidates should have 3+ years in after-sales support and strong organisational skills.