PSV Warranty Administrator (Buses & Coaches)

ACS Automotive; Southwater; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Workplace pension scheme

25 days holiday plus bank holidays

Employee benefits portal

Statutory sick pay

Job summary

ACS Automotive in Southwater, West Sussex, is seeking a Warranty Administrator for PSV and commercial vehicles. You will manage multi-stage warranty processes, liaising with chassis manufacturers, bodybuilders, and conversion partners to attribute liability and maximize recovery.

The role focuses on accurate claim submission, documentation, and portal monitoring. You will support internal teams, ensure compliance, and contribute to KPI targets on recovery value and turnaround time.

Qualifications

• Minimum 2 years' experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
• Strong understanding of manufacturer warranty processes and procedures
• Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
• Confident using Office 365 and web-based warranty portals
• Strong analytical and problem-solving skills
• Excellent organisational skills and attention to detail
• Professional communication skills with internal teams and external manufacturers

Responsibilities

• Receive, review, and process warranty claims from workshop and aftersales teams
• Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
• Submit warranty claims and monitor progress through manufacturer portals
• Follow up on delayed or rejected claims, providing supporting evidence where required
• Communicate clearly with internal stakeholders regarding claim status and expectations
• Coordinate warranty-related repairs and replacement parts with suppliers and vendors
• Maintain accurate records of warranty parts, paperwork, and approvals
• Monitor manufacturer recalls and warranty policy updates
• Carry out warranty audits to ensure compliance and reduce rejection rates
• Track warranty financial performance, recovery values, and claim turnaround times
• Process internal jobs including documentation, retail quotations, and invoicing
• Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
• Work closely with Workshop, Parts, Aftersales Management, and Finance teams
• Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance

Skills

Warranty claims processing

Analytical skills

Communication skills

Attention to detail

Education

2+ years experience in Warranty Admin

Tools

Pinnacle DMS

Kerridge

Office 365

Warranty portals

Job description

ACS Automotive in Southwater, West Sussex, is seeking a Warranty Administrator for PSV and commercial vehicles. You will manage multi-stage warranty processes, liaising with chassis manufacturers, bodybuilders, and conversion partners to attribute liability and maximize recovery.

The role focuses on accurate claim submission, documentation, and portal monitoring. You will support internal teams, ensure compliance, and contribute to KPI targets on recovery value and turnaround time.