Warranty Administrator

Sutton Park Group; Coventry; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Company events

Company pension

Employee discount

Sick pay

Résumé du poste

Sutton Park Group is seeking an organised Warranty Administrator to support two Kia dealerships in Coventry and Sutton Coldfield. You will administer warranty claims, ensure accuracy of documentation, and liaise with Service Managers to maximise warranty income.

The role requires attention to detail, strong IT skills, and the ability to work across two sites with timely submissions and compliant processes. Monday–Friday, 9am–5pm.

Qualifications

• Experience in warranty administration within a motor dealership or automotive environment.
• Knowledge of manufacturer warranty processes and claim submission procedures.
• Strong administrative and organisational skills with attention to detail.
• Ability to work across two locations and liaise with service teams.

Responsabilités

• Administer and process Kia warranty claims for both dealerships in line with guidelines and deadlines.
• Check repair orders, job cards and documentation for accurate claims.
• Submit warranty claims through manufacturer systems and portals.
• Monitor progress, follow up on outstanding or rejected claims; resolve issues.
• Maintain accurate warranty records and audit trails; support audits.

Connaissances

Administrative skills

Attention to detail

Organisational skills

Warranty processes

IT literacy

DMS familiarity

Communication skills

Problem solving

Outils

Kia warranty systems

Manufacturer portals

Description du poste

We are looking for an organised, proactive and detail-oriented Kia Warranty Administrator to join our aftersales team, supporting our two Kia dealerships in Coventry and Sutton Coldfield.Type: Full-timeLength: PermanentSalary: TBCAbout UsSutton Park Group is a long-established, privately owned motor dealer group with a proud heritage spanning over 35 years. Having served customers across Staffordshire, Warwickshire and the West Midlands since 1991, we are now focused exclusively on Kia, with two dealerships located in Coventry and Sutton Coldfield.DescriptionJob descriptionThis is an excellent opportunity for an experienced warranty administrator or an automotive administrator with strong attention to detail and a passion for delivering high standards. You will be responsible for administering warranty claims across both sites, ensuring claims are submitted accurately and promptly, manufacturer procedures are followed, and warranty income is maximised.The successful candidate will work closely with Service Managers, Service Advisors, Technicians and dealership colleagues to ensure warranty processes run smoothly across both dealerships.Key ResponsibilitiesAdminister and process Kia warranty claims for both dealerships in line with manufacturer guidelines and deadlines.Check repair orders, job cards, technician reports and supporting documentation to ensure claims are accurate and complete.Submit warranty claims through the relevant manufacturer systems.Monitor claim progress, identify outstanding claims and follow up on rejected, queried or unpaid claims.Investigate and resolve warranty claim rejections, ensuring amendments and resubmissions are completed promptly.Maintain accurate warranty records, documentation and audit trails.Ensure warranty work is correctly authorised, documented and coded before submission.Monitor warranty performance and outstanding payments.Support warranty audits and ensure compliance with Kia warranty policies and procedures.About YouWe are looking for someone who is reliable, methodical and confident managing a busy workload across two locations.The ideal candidate will have:Previous experience in a warranty administration role within a motor dealership or automotive environment.Knowledge of manufacturer warranty processes and claim submission procedures.Strong administrative and organisational skills, with excellent attention to detail.Good IT skills and confidence using dealership management systems and manufacturer portals.The ability to investigate discrepancies and resolve issues efficiently.Strong communication skills and the confidence to liaise with colleagues at all levels.The ability to work independently, manage deadlines and prioritise tasks effectively.A professional approach and a commitment to accuracy, efficiency and customer satisfaction.Experience with Kia warranty systems and procedures would be a distinct advantage. However, candidates with transferable manufacturer warranty experience will also be considered.What We OfferA full-time, permanent position within an established dealership group.The opportunity to work across two Kia dealerships and develop strong relationships with both teams.A supportive and professional working environment.Competitive salary.Warranty training (both Manufacturer and in-house) to develop the knowledge and skills required to successfully fulfil the role.The opportunity to make a positive impact on aftersales performance and dealership profitability.Working HoursFull-time, Monday to Friday 9am-5pm.If you have strong administrative skills, a keen eye for detail and experience in automotive warranty administration, we would love to hear from you.RequirementsExperience:Warranty Administrator: 2 years (required)Licence/Certification:Full UK Driving Licence (required)Work Location: In personBenefitsCompany eventsCompany pensionEmployee discountSick payContact Name: Cathy Hardy