Warm Welcome Front Office Receptionist – Scottish Highlands

The Monogram Collective; Pitlochry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training and development

Employee events

Inhouse communication app

Healthy meals

Employee Assistance Programme

Wagestream pay access

£200 referral bonus

Discounts on restaurants

Cycle to Work Scheme

Discounted room rates

Spa treatments

Job summary

Pine Trees Hotel in Pitlochry, Scotland, is seeking a Front Office Receptionist to deliver a warm welcome and assist guests with check-in/check-out, local information, and knowledge of hotel facilities.

You will join a team focused on delivering exceptional guest experiences and begin a structured 12‑week learning journey to develop your skills, with opportunities for growth and ongoing training.

Qualifications

• Greet guests with a warm welcome and provide a high level of service.
• Provide information about local area and hotel facilities.
• Handle guest inquiries via phone and email.
• Contribute to a fun, guest‑centric environment and promote loyalty.

Responsibilities

• Greet our guests with a friendly hello and an infectious smile.
• Ensure the Guest Check in/out procedure is seamless.
• Provide accurate information about the local area and hotel facilities.
• Answer phone calls and emails.
• Create brilliant customer service and a welcoming environment to promote guest loyalty.

Job description

Pine Trees Hotel in Pitlochry, Scotland, is seeking a Front Office Receptionist to deliver a warm welcome and assist guests with check-in/check-out, local information, and knowledge of hotel facilities.

You will join a team focused on delivering exceptional guest experiences and begin a structured 12‑week learning journey to develop your skills, with opportunities for growth and ongoing training.