Front Office Receptionist

The Monogram Collective; Pitlochry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training and development

Employee events

Inhouse communication app

Healthy meals

Employee Assistance Programme

Wagestream pay access

£200 referral bonus

Discounts on restaurants

Cycle to Work Scheme

Discounted room rates

Spa treatments

Job summary

Pine Trees Hotel in Pitlochry, Scotland, is seeking a Front Office Receptionist to deliver a warm welcome and assist guests with check-in/check-out, local information, and knowledge of hotel facilities.

You will join a team focused on delivering exceptional guest experiences and begin a structured 12‑week learning journey to develop your skills, with opportunities for growth and ongoing training.

Qualifications

• Greet guests with a warm welcome and provide a high level of service.
• Provide information about local area and hotel facilities.
• Handle guest inquiries via phone and email.
• Contribute to a fun, guest‑centric environment and promote loyalty.

Responsibilities

• Greet our guests with a friendly hello and an infectious smile.
• Ensure the Guest Check in/out procedure is seamless.
• Provide accurate information about the local area and hotel facilities.
• Answer phone calls and emails.
• Create brilliant customer service and a welcoming environment to promote guest loyalty.

Job description

Why Join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our new Front Office Receptionist and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity to this Bartender role, you will assist us to guide the guest experience beyond the expectation.

Benefits:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Main Purpose of Job

As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

Joining the dedicated Front Office department, you will:

• Greet our guests with a friendly hello and an infectious smile.
• Ensure that the Guest Check in/out procedure is seamless.
• Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Answer phone calls and emails
• Create brilliant customer service and a fun environment in order to promote guest loyalty

As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:

• Can deliver excellent standards
• Uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests