Warhammer World Store and Events Manager

Games Workshop; Nottingham; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Company pension

Sharesave scheme

Training

Recognition programmes

Staff discounts

Job summary

Games Workshop in Nottingham seeks an experienced Retail and Events Manager to lead the Warhammer World Store and Events teams, overseeing 24 staff and driving sales, events and an exceptional customer experience.

Warhammer World is a unique retail environment; the role demands strong leadership, planning, and collaboration to deliver a memorable visitor experience and continuous staff development.

Qualifications

• Must be able to lead large teams and deliver excellent customer experience.

Responsibilities

• Lead the Warhammer World Store and Events teams (about 24 staff) to deliver sales, events and customer experience.
• Coach and develop staff, maintain high standards, and implement improvements.
• Grow sales by delivering engaging events and activities that showcase Warhammer hobby.
• Organise, communicate and plan across a busy, multi-site team to ensure consistency.

Job description

About The Job

Games Workshop is looking for an experienced Retail and Events Manager in Nottingham to lead the Warhammer World Store and Events teams, managing 24 people and leading the team responsible for sales, events and the Warhammer World customer experience.

Games Workshop is looking for an experienced Retail and Events Manager in Nottingham to lead the Warhammer World Store and Events teams, managing 24 people and leading the team responsible for sales, events and the Warhammer World customer experience.

Warhammer World is not an ordinary retail environment, and this is not an ordinary management role. Your job is simple to describe, but challenging to deliver: lead the people and operations delivering a great experience for everyone visiting Warhammer World.

You’ll lead a large team that won’t always be working together in the same place, so clear plans, good communication and a collaborative approach will be important. You’ll help your team understand what they are working towards, give them the support and development they need to succeed, and create an environment where everyone can contribute to giving our customers a great experience.

A big part of your role will be improving staff performance. You’ll review, coach and develop your team, helping them build the skills and behaviours they need to succeed. You’ll keep standards high, recognise when something needs to change and take action when it does.

Ultimately, your goal is to grow sales by leading both teams well. That means helping new customers discover Warhammer, giving existing hobbyists reasons to keep exploring, and delivering exciting activities and events that bring the hobby to life.

To do that well, you’ll need to be organised, adaptable and confident leading a large team in a busy environment. You’ll keep people focused, support your staff and make sure customers continue to have a great experience.

If you want to lead the team that helps make Warhammer World such a special place for our customers, we’d love to hear from you.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.

In addition to an excellent salary based on a global pay banding structure, we offer a range of benefits and rewards, including a company pension, sharesave scheme, training, recognition programs, and attractive staff discounts.

On top of that, you’ll get to work in a fun environment with an engaging customer base.

To ensure the safety of both our customers and staff, the selected candidate will need to undergo a criminal background check in accordance with the laws of the country where they will be employed.