Shift Manager

ID Logistics UK; Northampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

ID Logistics UK is seeking a Shift Manager to lead the day-to-day warehouse operation, ensuring customer SLAs and KPIs are met across safety, quality, service and cost. You’ll lead and develop your team while adapting to changing volumes to deliver excellent service for our customer.

You’ll drive continuous improvement, build strong relationships with customers and stakeholders, and maintain 5S and stock accuracy while promoting a safe working environment.

Qualifications

• Proven track record in leading warehouse teams.
• Experience with KPIs, safety and quality targets.
• Strong communication and decision-making abilities.
• Ability to plan labour and resources in a high-volume environment.
• Commitment to continuous improvement and 5S.

Responsibilities

• Lead the day-to-day warehouse operation, ensuring customer SLAs and site KPIs are consistently achieved.
• Lead, motivate and develop Team Leaders and colleagues through clear communication and feedback.
• Plan labour and resources to meet changing volumes and peak periods.
• Champion a safe working environment following HSEQ standards and procedures.
• Monitor performance across safety, quality, service, productivity and cost, taking action to improve.
• Maintain high standards of stock accuracy, housekeeping, hygiene and 5S.
• Build strong relationships with customers and stakeholders, resolving issues quickly.
• Drive continuous improvement to enhance efficiency, engagement, and service.

Skills

Leadership

Team development

Warehouse operations

KPI/SLAs

Communication

Problem-solving

Organised planning

Stakeholder engagement

Job description

As a Shift Manager, you’ll lead the day-to-day warehouse operation, ensuring customer SLAs and KPIs are achieved across safety, quality, service and cost. You’ll lead and develop your team while managing changing volumes and resources to deliver a great service for our customer.

About You

You’ll be a confident and engaging leader who thrives in a fast-paced environment and knows how to get the best from your team. Leading by example, you’ll build trust, create an inclusive working culture and inspire those around you to perform at their best. You’ll be proactive, organised and comfortable making decisions, while building strong relationships with colleagues, customers and stakeholders. With a strong focus on safety, service and continuous improvement, you’ll bring our leadership behaviours to life: OWN IT, MAKE IT HAPPEN, BE HUMAN.

Key Responsibilities

• Lead the day-to-day warehouse operation, ensuring customer SLAs and site KPIs are consistently achieved.
• Lead, motivate and develop Team Leaders and colleagues through clear communication, coaching and regular feedback.
• Plan labour and resources effectively to meet changing volumes, operational demands and peak periods.
• Champion a safe working environment, ensuring all activity follows HSEQ standards, policies and procedures.
• Monitor operational performance across safety, quality, service, productivity and cost, acting where improvements are needed.
• Maintain high standards of stock accuracy, housekeeping, hygiene and 5S across the operation.
• Build strong relationships with customers and key stakeholders, resolving operational issues and escalations at pace.
• Drive continuous improvement across the operation, identifying opportunities to improve efficiency, colleague engagement and customer service

Skills & Experience

• Previous experience in a Shift Manager, Shift Leader or similar leadership role within a warehouse or logistics environment.
• Strong people leadership skills with experience motivating, coaching and developing teams.
• Good understanding of warehouse operations, inventory management and operational KPIs.
• Confident managing performance and making decisions in a fast-paced, high-volume environment.
• Strong communication and problem-solving skills with the ability to build effective working relationships.
• Organised and proactive, with the ability to manage changing priorities effectively.
• Comfortable using warehouse systems and operational data to monitor performance.
• A continuous improvement mindset with a focus on improving safety, service, quality and productivity.

About Us

ID Logistics UK was established in 2023 and has rapidly grown to operate four sites across the UK, employing nearly 1,500 colleagues. We’re specialists in e-commerce and fashion logistics, delivering innovative solutions for some of the world's leading brands. We’re also part of something great: ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. Growing for 25 years, ID Logistics supports a diverse portfolio of customers spanning retail, industry, healthcare, e-commerce, operating in a fast-paced environment while maintaining the highest standards of quality, precision and operational excellence.

At ID Logistics, every colleague plays a vital role in our success. We value fresh ideas, encourage innovation and believe that diverse experiences strengthen our teams. Whether you're just starting your career or bringing years of expertise, you'll have the opportunity to make an impact, develop your skills and grow with a business that is shaping the future of logistics.

Join us and be part of a team where people, performance and innovation come together to deliver excellence every day.