Warehouse Operative

AO RETAIL LIMITED; West of England; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

At least 5% contribution pension

Enhanced Maternity, Paternity and Adop

Make a difference day (x2 fully paid)

Exclusive ticket access to AO Arena, S

Job summary

AO Retail Limited is seeking an enthusiastic operational teammate to help load vehicles safely, stay compliant with transport rules, and support daily deliveries. You’ll monitor loads, assist with sorting issues, and train new starters on Safe Systems of Work and core Health & Safety practices.

Join a hands-on team that communicates clearly, coordinates daily priorities, and maintains a customer-focused operation behind the scenes to keep deliveries running smoothly.

Qualifications

• Experience in safe loading and transport compliance.
• Experience supporting and training new starters.
• Strong communication and handover skills.
• Ability to work as part of a hands-on team.
• Basic vehicle maintenance and minor repairs ability.

Responsibilities

• Ensure loads are secured, loaded safely and compliant with transport rules.
• Monitor deliveries and assist with sorting issues promptly.
• Help new starters settle in with Safe Systems of Work and Health & Safety basics.
• Share priorities daily/weekly and ensure smooth handovers and communications.
• Collaborate with the team to distribute tasks and support operations.

Skills

Safe loading

Transport compliance

Staff training

Communication

Team player

Job description

As part of our operational team, you'll be hands‑on in keeping our vehicles loaded safely, on the road, and ready to deliver the amazing service our customers know us for. You'll get stuck into the day‑to‑day‑making sure loads are secure, vehicles stay compliant, and everything meets our high AO standards.

• Make sure every vehicle is loaded safely, secure, and fully compliant with transport rules - keeping everything AO‑standard from the get‑go.
• Keep tabs on deliveries throughout the day and jump in quickly when something needs sorting.
• Help new starters settle in by showing them the ropes, from our Safe Systems of Work to key Health & Safety basics.
• Share daily or weekly priorities so the whole team knows what's happening and what we're aiming for, excellent handovers and communications are key.
• Work side‑by‑side with the team, helping divvy up tasks and supporting everyone to crack on.
• Carry out alcohol testing when needed to keep our operation safe and compliant.
• Tackle small vehicle repairs yourself and get servicing booked in when it's due.
• Chat with Drivers and handle any questions or issues in a friendly, helpful way.
• Work to tranship and reload vehicles keeping everything flowing smoothly.
• Complete in‑house reports accurately and on time, helping us keep the wheels turning behind the scenes.
• Strong understanding of safe loading and transport compliance, ensuring vehicles are loaded securely and meet regulatory standards.
• Effective delivery monitoring and problem‑solving skills, with the ability to react quickly to issues throughout the day.
• Experience supporting and training new starters, including knowledge of Safe Systems of Work and core Health & Safety practices.
• Confident communicator, able to share priorities clearly, provide solid handovers, and maintain smooth operational communication.
• Hands‑on team player, capable of organising daily tasks, supporting colleagues, and working collaboratively.
• Basic vehicle maintenance skills, including carrying out minor repairs and arranging timely servicing.
• Strong driver engagement and customer‑focused approach, handling queries professionally and maintaining positive relationships.
• It's all about creating a safe, efficient operation behind the scenes so our drivers can deliver the best possible experience to our customers – because at AO, we're all about treating every delivery like it's the most important one of the day.

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it's the same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's more than just a CV, it's about what makes you, YOU.

• 31 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.
• To see all our benefits and perks, visit our AO Benefits page.

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.