Warehouse Operative

AO RETAIL LIMITED; Crewe; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

5% plus pension contribution

Healthcare Cashback Scheme

Enhanced parental packages

Expression of wish service

Two charity days per year (fully paid)

Job summary

AO RETAIL LIMITED is seeking a proactive Outbound Quality Lead to support our warehouse loading operations during the night shift. You will lead and coach the team to ensure safe, efficient and compliant trailer loading, manage bay flow, and participate in weekly depot management reviews to drive continuous improvements.

The role requires strong communication, a hands-on approach, and a focus on operational excellence within a fast-paced retail logistics environment.

Qualifications

• Clear and confident communication with frontline staff and senior leaders.
• Ability to coach, support, and give constructive feedback.
• Strong attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Coach team members to load trailers safely and correctly.
• Join weekly calls with depot management to review and improve performance.

Skills

Clear communication

Enforce rules

Coaching

Attention to detail

Warehouse systems

Job description

Are you passionate about maintaining high standards and driving operational excellence? AO is looking for a proactive and hands‑on Outbound Quality Lead to support our warehouse loading operations during the night shift.

Responsibilities

• Lead and support the loading operation with a hands‑on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.
• In this role, you'll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You'll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.

Skills & Experience

• Clear and confident communication skills with both frontline staff and senior leaders.
• Confidence in enforcing rules and maintaining consistent standards.
• Ability to coach, support, and give constructive feedback.
• High attention to detail and consistency in your work.
• Basic understanding of warehouse systems and tools.

Compensation

£30,000 per Year Permanent

Benefits

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

Company Culture

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We’re proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.