Warehouse Operations Manager - People-Focused, KPI-Driven

Arvato; Corby; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Pension contribution

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Free Parking

Holiday purchase option

Job summary

Arvato is seeking an experienced Operations Manager to lead one of its warehouse operations in Corby. You will drive performance, develop teams and deliver exceptional customer service in a fast-paced logistics setting.

You will coach Supervisors, manage KPIs and SLAs, and implement Lean initiatives to improve productivity. A strong data-driven mindset and stakeholder collaboration are essential for success in this role.

Qualifications

• Previous experience in an Operations Manager role within a warehouse, logistics or supply chain environment.
• Strong leadership experience with the ability to coach, motivate and develop high-performing teams.
• Experience managing KPIs, SLAs and customer expectations.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience of Warehouse Management Systems (WMS) and Microsoft Office applications.
• A passion for continuous improvement and operational excellence.
• The ability to work collaboratively within a dynamic and fast-moving environment.

Responsibilities

• Lead and manage the day-to-day warehouse operation, ensuring customer service levels and operational KPIs are consistently achieved.
• Develop, coach and inspire your Operations Supervisors and operational colleagues to maximise performance and engagement.
• Drive a strong health and safety culture, ensuring compliance with company policies and legal requirements.
• Monitor operational performance, analysing data and implementing improvement initiatives to increase productivity, quality and efficiency.
• Build effective relationships with customers and internal stakeholders to ensure operational excellence and customer satisfaction.
• Manage labour planning and resource allocation to meet changing business demands.
• Lead continuous improvement projects using Lean methodologies and best practice principles.
• Ensure compliance with all operational processes, quality standards and contractual requirements.
• Support the delivery of business objectives through effective planning, problem solving and decision making.

Skills

Leadership

KPI management

Communication

Data analysis

WMS experience

Problem solving

Stakeholder management

Tools

WMS software

Microsoft Office

Job description

Arvato is seeking an experienced Operations Manager to lead one of its warehouse operations in Corby. You will drive performance, develop teams and deliver exceptional customer service in a fast-paced logistics setting.

You will coach Supervisors, manage KPIs and SLAs, and implement Lean initiatives to improve productivity. A strong data-driven mindset and stakeholder collaboration are essential for success in this role.