Warehouse & Logistics Manager

St Luke's Hospice (Basildon); Basildon; On-site; GBP 27,000 - 30,000; Full time

Job summary

St Luke's Hospice (Basildon) is seeking a proactive Warehouse & Logistics Manager to lead stores, stock management and distribution. The role involves ensuring efficient receipt, storage and dispatch of goods, maintaining accurate inventory records and supporting clinical and retail teams with timely supplies.

You will manage a small team and volunteers, enforce health and safety standards, optimise stock rotation and KPI reporting, and collaborate with procurement and external carriers to meet

Qualifications

• Proven experience managing warehouse and logistics operations, including stock control and people management.
• Confident user of inventory and Microsoft Office applications, with experience of electronic record systems.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Excellent verbal and written communication with a professional, compassionate liaison with internal teams and external partners.
• Knowledge of health and safety, manual handling and COSHH for warehouse operations.
• Ability to lead, motivate and develop staff and volunteers, promoting respect and teamwork.
• Flexible working hours to meet operational needs, including occasional early starts or late finishes.
• Understanding of confidentiality and data protection (GDPR).

Responsibilities

• Oversee day-to-day warehouse operations including goods inwards, storage, stock control, picking, packing and despatch.
• Manage inventory systems and ensure accurate stock records.
• Coordinate deliveries and collections with internal teams, suppliers and external carriers.
• Lead, train and develop warehouse staff and volunteers, ensuring safety and team culture.
• Implement stock rotation, quality checks and disposal procedures to minimise waste.
• Develop and maintain warehouse processes and documentation including KPI reporting.
• Forecast demand and manage stock levels with procurement and clinical teams.
• Ensure warehouse and vehicle fleet are maintained, secure and compliant with policies.
• Maintain clear communication with colleagues, volunteers and external partners.

Skills

Warehouse management

People management

Attention to detail

Organisational skills

Communication skills

Confidentiality and GDPR

Health and safety awareness

Leadership

Tools

Microsoft Office

Electronic record systems

Job description

About us

St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

The Role

We are seeking a proactive and experienced Warehouse & Logistics Manager to lead our stores, stock management and distribution activities. The post holder will be responsible for ensuring the efficient receipt, storage and dispatch of goods, maintaining accurate inventory records and supporting clinical and retail teams with timely supplies. This is a hands‑on role requiring strong organisational skills, attention to detail and the ability to lead a small team to deliver a high quality service.

Main responsibilities

• Oversee day‑to‑day warehouse operations including goods inwards, storage, stock control, picking, packing and despatch.

• Manage inventory systems and ensure accurate stock records are maintained in line with organisational policy and GDPR where applicable.

• Coordinate deliveries and collections with internal teams, suppliers and external carriers to meet service needs and timescales.

• Lead, train and develop warehouse staff and volunteers, ensuring safe working practices and a positive team culture.

• Implement and maintain stock rotation, quality checks and disposal procedures to minimise waste and ensure compliance with health and safety standards.

• Develop and maintain processes and documentation for warehouse workflows, including reporting on key performance indicators and contributing to continuous improvement.

• Liaise with procurement, retail and clinical teams to forecast demand, manage stock levels and support special projects or events.

• Ensure the warehouse and vehicle fleet are maintained, secure and compliant with relevant legislation and hospice policies.

• Maintain high standards of communication with colleagues, volunteers and external stakeholders, providing clear and timely information.

Person specification

• Proven experience managing warehouse and logistics operations, including stock control and people management.

• Confident user of inventory and Microsoft Office applications, with experience of electronic record systems.

• Strong organisational skills, attention to detail and the ability to manage competing priorities in a busy environment.

• Excellent verbal and written communication skills with a professional and compassionate approach when liaising with internal teams and external partners.

• Knowledge of health and safety, manual handling and COSHH requirements relevant to warehouse operations.

• Ability to lead, motivate and develop staff and volunteers, promoting a culture of respect and teamwork.

• Flexible approach to working hours to meet operational needs, including occasional early starts or later finishes.

• Understanding of confidentiality and data protection (GDPR) requirements.

Salary and benefits

Salary: £27,000 to £30,000 per annum (Depending on Experience)
Contract: Permanent
Hours: Full‑time (typical hours 37.5 per week),
Location: On‑site Warehouse (Basildon)

Desirable: For this role it would benefit from having a valid driving license.

Right to work

St Luke’s Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, equity, diversity and inclusion

At St Luke’s Hospice, we are committed to creating an inclusive workplace that values diversity. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under‑represented in our teams. We have policies and procedures to ensure all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of access requirements for people who have a disability.