Retail Warehouse Manager

St Peter & St James Hospice; Hassocks; On-site; GBP 31,000 - 34,000; Full time

Job summary

St Peter & St James Hospice seeks a Retail Warehouse Manager to lead the Distribution Centre, turning donated goods into vital income for patient care.

You will drive efficient operations, manage a mixed team of staff and volunteers, and embed Gift Aid processes to maximise charitable income while maintaining high health and safety standards. This is a permanent, full-time role based in Hassocks.

Qualifications

• Experience supervising and motivating people, with a strong, inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• A sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Confidence working in a fast-paced, operational environment and managing competing priorities.

Responsibilities

• Lead the safe, efficient day-to-day operation of the Distribution Centre, ensuring donated goods are processed, stored and distributed effectively.
• Maximise retail income by embedding strong Gift Aid processes and identifying high-value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values-led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

Skills

Leadership

Organization

Communication

Health & Safety

IT skills

Tools

Microsoft Office

Databases

Job description

Are you a people-centred operational leader who thrives on turning donated goods into vital income for hospice care? As our Retail Warehouse Manager, you'll lead the day-to-day operation of our Distribution Centre, playing a crucial role in maximising retail income that directly supports patient care. If you're passionate about inclusive leadership, efficient operations and making a meaningful difference, we'd love to hear from you.,

• Lead the safe, efficient day-to-day operation of the Distribution Centre, ensuring donated goods are processed, stored and distributed effectively.
• Maximise retail income by embedding strong Gift Aid processes and identifying high-value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values-led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement., A role with real purpose, where your work directly supports hospice care.
• The opportunity to lead and shape a key income-generating operation.
• A values-driven organisation that prioritises compassion, collaboration and empowerment.
• Supportive colleagues and the chance to make a visible impact every day.
  Experience supervising and motivating people, with a strong, inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• A sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Confidence working in a fast-paced, operational environment and managing competing priorities.
• A commitment to the vision, mission and values of St Peter & St James Hospice.
• Experience in a warehouse or distribution setting, working with volunteers, driving a 3.5-tonne vehicle, and knowledge of Retail Gift Aid are all advantageous but not essential. Training and support will be provided where needed.
• Salary: £30,791 - £33,928 per annum
• Hours: 37.5 hours per week, Monday - Friday
• Contract: Permanent, full-time
• Closing Date: We will shortlist and interview as applications are received, so early applications are encouraged.