Warehouse Team Leader

London Ambulance; England; Remote; GBP 32,000 - 45,000; Full time

Job summary

London Ambulance is seeking a rigorous Logistics Supervisor to manage the day-to-day operations of the central warehouse and distribution hub in Rainham. You will line-manage warehouse delivery operatives, oversee rotas, training, and disciplinary matters, and ensure stock control and regulatory compliance.

The role requires a proactive manager capable of coordinating across shifts, including weekends. The post holder will support the Warehouse Manager and Supply Chain Manager, ensuring the

Qualifications

• Experience of supervising/line managing staff.
• Experience with driving larger vehicles and holding appropriate licences.
• Experience of stores/logistics/warehouse work.
• Familiarity with inventory tracking and digital stock control systems.

Responsibilities

• Use staff supervision experience to ensure smooth daily warehouse operations and meet performance metrics.
• Provide day-to-day staffing and ensure all rota lines are covered.
• Maintain department records including Health & Safety, Fire Safety, delivery schedules and stock levels.
• Maintain staff records such as absence, training, licences and DBS in line with KPIs.
• Line manage Warehouse and Delivery Operatives, including welfare and sickness management, rotas and training.
• Lead on stock control for central logistics store and supervise movements of stock and vehicles.

Skills

Staff supervision

Disciplinary investigations

Logistics planning

People skills

Education

Higher National Certificate in Management and Leadership

GCSE English & Maths

C1/D1 driving licence

Forklift Driver licence

Tools

Warehouse Management Systems

Transportation Management Systems

Job description

The Supply & Distribution department based at Rainham provides medical equipment and consumables to front-line operations.

This role supports the Warehouse Manager and the Supply Chain Manager in running the distribution hub and warehouse, including line managing warehouse delivery operatives and medical consumable packing operatives.

As the first-line manager for warehouse and delivery operatives, the post holder is responsible for line management duties such as welfare support, sickness management, rotas, training, and conducting disciplinary investigations/hearings. The post holder is responsible for fulfilling a supervisor/manager rota, including unsocial hours such as late shifts and weekends.

The post holder needs to ensure systems are in place to enable the incoming delivery, storage, and distribution of equipment, consumables, linen, uniform and other supplies to front-line operations

Please note we may close this advert early should we receive a high number of applications.

Main duties of the job

Use staff supervision experience to ensure smooth daily LSU operations, meet performance metrics, comply with standards, and maintain a positive working environment for warehouse, delivery, and packing operatives.

Provide day-to-day staffing, ensure all rota lines are covered, and promote high standards of discipline in delivering the required service.

Ensuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.

Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trust's standard KPIs.

Evidence of the promotion of high standards of discipline in delivering the required service.

Identify areas for improvement within the Logistics Support Unit and distribution environment and propose changes to inform service development and Trust policy.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

Use staff supervision experience to ensure smooth daily warehouse operations, including meeting performance metrics, ensuring compliance with standards, and maintaining a good working environment for warehouse and delivery operatives.Day-to-day provision of staffing, ensuring all rota lines are coveredEnsuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.

Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trusts standard KPIs.Evidence of the promotion of high standards of discipline in delivering the required service.Timely and constructive feedback to team members as and when requiredProvide inductions and training to new staffHigh-quality appraisal outcomes, identifying areas requiring development and proposing appropriate methods of developmentEvidence of team development and improvement in performance, both individually and as a teamIdentify areas for improvement within the warehousing and distribution environment and propose changes to inform service development and Trust policy.Be responsible for stock control for the central logistics store and supervise Warehouse and Delivery Operatives moving stock around the Trust, ensuring the equipment received by front line clinicians meets required standards and is fit for purpose.Maintain responsibility for the delivery vans used by the warehouse and delivery operatives, including general maintenance, servicing and upkeep. Ensure movement logs are captured in accordance with Trust PolicyDesign and create performance reports which will be presented to the Governance and Performance Manager on a regular basisDesign and create stock reports fed into Procurement, Finance, and Supply & Distribution to ensure departments are fully informed ofthe departments stock position.Be the super user of the stock management system, understanding all elements of the software and using it to produce qualitative and quantitative outputs to inform the Trust on stock position.Provide regular stock takes of all items held within the WarehouseDraw reports from the stock management system as and when required by other departments within the Trust.Redesign the stock management system to meet departmental needs as improvements are identified.Plan complex delivery schedules and work plans for the WDO team to ensure all necessary work is allocated daily to meet organisational requirements. Modify deliveries to meet customer needs and, as a consequence, reallocate work to ensure all areas of the Trust have the required resources to undertake their work in their responsible areas.Be an authorised signatory for the departmentPurchase assets using the Trusts e-procurement system, including consumables, equipment, and diagnostic kits, amongst other items

Running a safe and effective warehouse operation which includes having a full daily staffing rota with appropriately trained and motivated staffMaintain a very high standard of Health and Safety, ensuring there are no trip hazards, staff working within the working areas are aware when the forklift is moving, and staff wear appropriate PPE.Booking stock into the warehouse using the stock management system and storing equipment in a safe and secure manner, using a forklift where requiredKeeping accurate stock records and rotating stock to ensure no items exceed their use-by date.Reducing waste wherever possible and keeping stock clean and dry.Ensuing any accidents or near misses are reported immediatelyUndertaking regular stock takes of all items held within the warehouseDeliver daily briefings to Warehouse and Delivery teams to ensure all team members are informed of responsibilities and any updates or changes which may affect themManage the day-to-day running of the warehouse, including staff, stock movement, and safety regulations. Have the autonomy to change processes to ensure all set KPIs are met.

Line manage the Warehouse and Delivery Operatives, ensuring that the provision of logistical service is maintained during opening hours, 7 days a week, 365 days a yearUndertaking the Warehouse and Delivery Operatives personal development reviews (PDR) and encouraging further development of the teamTake responsibility for line management duties such as welfare, personal support, sickness management, rotas,and training.

Monitor the quality of work and provide advice, guidance and support as appropriateAuthorise overtime to ensure rotas are covered, and peaks in demand are met with appropriate staffing cover.Undertake the recruitment of new staff to fill vacancies within the team and undertake the induction of those new staffUndertake first line management responses to grievances including informal resolution and first stage level hearingsBe responsible for the management of disciplinary issues including issuing advice & guidance and managing disciplinary hearings relating to minor misconduct.Undertake investigations in accordance with the disciplinary policy as directed

Person Specification

Qualifications, Accreditations, Education

• Full manual driving licence (no more than 3 penalty points)
• GCSE English and Maths C or above, or 4-9 grades, Functional
• Forklift Driver (must be willing to get a license)
• C1 / D1 driving licence
• Higher National Certificate in Management and Leadership or
• equivalent

Experience

• 1 year of driving experience with larger vehicles.
• Experience of stores/logistics/warehouse work
• Experience of supervising /Line Managing staff
• Experience of driving in Central London
• Familiarity with inventory tracking, scanning equipment, and digital stock control systems.

Knowledge and Skills

• Computer skills (Windows and MS Office) to create and use spreadsheets.
• Ability to plan effective and efficient routes and maintain pre-arranged schedules
• People skills and emotional intelligence.
• Knowledge of stores/logistics (to order and maintain stores)
• Logistics Software & Systems: knowledgeable in Warehouse Management Systems and Transportation Management Systems for inventory and delivery management.
• Knowledge of London
• Understanding of the Ambulance Service

Personal Abilities

• Ability to work as part of a team
• Ability to work under pressure and to prioritise workload.
• Ability to relate to people from different backgrounds
• Ability to work with and lift heavy items in stores and to handle equipment where necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.