Staff Technology Engineer (Warehouse IT Support)

THG Ingenuity Ltd.; Manchester; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Zusammenfassung

THG Ingenuity Ltd. in Manchester seeks a proactive Staff Technology Engineer to join the Warehouse IT Support team. This on-site role focuses on rapid incident response, hardware setup, and ensuring operational tech empowers peak-period performance.

You will collaborate with warehouse operations, manage AD/Entra ID and M365 access, and maintain accurate hardware inventories while training staff on best practices. Prospects include growth within a fast-paced fulfilment environment.

Qualifikationen

• 5 GCSEs A-C (9-4) or relevant IT certifications with hands-on IT support experience.
• Strong knowledge of computer hardware, Windows OS, and core networking concepts.
• Experience managing users in Microsoft 365 and Active Directory/Entra ID environments.
• Experience with warehouse operational technology (e.g., thermal printers, rugged Android scanners, MDM).
• Experience with ticketing systems and managing support queues effectively.
• Calm, methodical approach to problem solving in a busy warehouse environment.

Aufgaben

• Provide onsite 1st line technical support to Manchester warehouse teams, troubleshooting hardware, software, and network issues.
• Set up, configure, and maintain warehouse IT equipment including kiosks and handheld scanners, Windows desktops, and mobile hardware.
• Manage user accounts and access via AD/Entra ID and Microsoft 365.
• Monitor local IT systems and network infrastructure to identify and resolve faults before they impact operations.
• Act as IT champion on the warehouse floor, coaching staff on IT best practices and logging issues via ServiceDesk Plus.
• Maintain inventory of warehouse hardware and update technical documentation and SOPs.
• Deploy software updates and security patches to endpoints to stay secure and compliant.
• Provide peak-period support and occasional out-of-hours maintenance to avoid disruption.

Kenntnisse

IT Support

Windows OS

Networking

Microsoft 365

AD/Entra ID

Hardware Troubleshooting

Thermal Printers

Android Scanners

MDM

Ticketing Systems

Ausbildung

GCSEs / Certifications

Tools

Active Directory/Entra ID

Microsoft 365

MDM

Jobbeschreibung

About THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Staff Technology Engineer (Warehouse IT Support)

Location: Manchester (Altrincham), England, United Kingdom (On-site)

About The Role

We are looking for a proactive and hands on Staff Technology Engineer to join our Manchester Warehouse IT Support function. Operating in a fast-paced environment especially as we ramp up for peak periods like Black Friday. You will play a critical role in keeping our fulfilment operations running smoothly. Reporting into the Warehouse Technology Manager, this role is exclusively based at our Manchester site. You will act as the primary on the ground technical responder, partnering closely with warehouse operations to minimise downtime, support essential infrastructure, and ensure our teams have the functional technology they need to hit operational targets.

Key Responsibilities

• Onsite Support: Provide responsive, 1st line technical support to Manchester warehouse teams, rapidly troubleshooting and resolving hardware, software, and local network connectivity issues.
• Hardware Management: Set up, configure, and maintain warehouse specific IT equipment, including thermal label printing kiosks, handheld scanning devices, Windows desktops, and mobile hardware.
• System & Access Management: Manage user accounts, permissions, and access provisioning through platforms like Active Directory, Microsoft 365 and other MDMs
• Proactive Monitoring: Monitor local IT systems and network infrastructure to identify, elevate, and resolve potential faults before they impact warehouse productivity.
• Service Delivery: Act as an IT champion on the warehouse floor, coaching operational staff on best practices and guiding them on how to accurately log issues via ServiceDesk Plus.
• Asset & Documentation Control: Maintain an accurate inventory of all Warehouse hardware and regularly update technical documentation, operating procedures, and issue resolution guides.
• Operational Readiness: Collaborate with the wider technology team to deploy software updates and security patches, ensuring all endpoint devices remain secure and compliant.
• Peak Support: Provide flexible support during high volume operational periods (such as Black Friday) and participate in occasional out of hours maintenance tasks to avoid disrupting operational shifts.

Requirements & Experience

• Background: 5 GCSEs A-C (9-4) or relevant industry certifications (e.g., CompTIA A+, Microsoft fundamentals), backed by practical, hands-on IT support experience.
• Technical Foundation: Strong working knowledge of computer hardware, Windows operating systems, and core networking concepts (Wi-Fi, TCP/IP, patching).
• System Administration: Familiarity with managing users in Microsoft 365 and Active Directory/Entra ID environments.
• Hardware Troubleshooting: Experience with, or a strong desire to learn, warehouse specific operational technology (e.g., thermal printers, ruggedized Android scanners, Mobile Device Management platforms).
• Service Orientation: Experience working with ticketing systems and managing support queues effectively.
• Personal Attributes: A calm, methodical approach to problem solving under pressure. You must be comfortable working on your feet in a bustling, multi disciplined warehouse environment.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.