Warehouse & Dispatch Administrator — Fast-Paced Operations

Bedfont Scientific Ltd; Harrietsham; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private medical insurance

Pension scheme

Cycle to work scheme

Free on-site parking

Training & development opportunities

Employee awards

EAP

Job summary

Bedfont Scientific Ltd is recruiting a Warehouse Administrator in Harrietsham to support the Warehouse and Dispatch teams. The role focuses on administrative tasks, customer service, and ensuring smooth day-to-day movement of goods.

You will be the first point of contact for warehouse enquiries, manage the dispatch inbox, coordinate courier bookings and prepare accurate shipping documentation. The role requires strong organisational skills and the ability to handle multiple priorities in a

Qualifications

• NVQ Level 2 or Level 3 in Business Administration, Warehousing and Storage, Supply Chain or Logistics (or equivalent).
• Training or certification in inventory management, warehouse operations or logistics preferred.
• Health & Safety training (e.g. Manual Handling, IOSH) is advantageous.

Responsibilities

• Act as the first point of contact for the Warehouse & Dispatch team via telephone, email and face-to-face enquiries.
• Manage the shared Dispatch inbox, respond to customer and courier enquiries, resolve issues and escalate where appropriate.
• Coordinate all courier bookings and collections to ensure on-time dispatch.
• Investigate delivery issues and coordinate with customers and freight providers for timely resolution.
• Prepare shipping documentation (UK/international), invoices, customs paperwork and dispatch records.
• Maintain accurate dispatch, inventory and warehouse administration records in company systems.
• Liaise with Commercial teams to ensure orders are processed efficiently and customer expectations are met.

Skills

Organisational skills

Prioritising multiple tasks

Customer service

Communication

Problem solving

Telephone manner

Attention to detail

Microsoft Office

ERP/MRP systems

Work under pressure

Education

NVQ/L3 in Business Administration or Warehousing/Logistics

Training in inventory management or warehouse operations (preferred)

Tools

ERP/MRP systems

Job description

Bedfont Scientific Ltd is recruiting a Warehouse Administrator in Harrietsham to support the Warehouse and Dispatch teams. The role focuses on administrative tasks, customer service, and ensuring smooth day-to-day movement of goods.

You will be the first point of contact for warehouse enquiries, manage the dispatch inbox, coordinate courier bookings and prepare accurate shipping documentation. The role requires strong organisational skills and the ability to handle multiple priorities in a