Warehouse Administrator

Bedfont Scientific Ltd; Harrietsham; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private medical insurance

Pension scheme

Cycle to work scheme

Free on-site parking

Training & development opportunities

Employee awards

EAP

Job summary

Bedfont Scientific Ltd is recruiting a Warehouse Administrator in Harrietsham to support the Warehouse and Dispatch teams. The role focuses on administrative tasks, customer service, and ensuring smooth day-to-day movement of goods.

You will be the first point of contact for warehouse enquiries, manage the dispatch inbox, coordinate courier bookings and prepare accurate shipping documentation. The role requires strong organisational skills and the ability to handle multiple priorities in a

Qualifications

• NVQ Level 2 or Level 3 in Business Administration, Warehousing and Storage, Supply Chain or Logistics (or equivalent).
• Training or certification in inventory management, warehouse operations or logistics preferred.
• Health & Safety training (e.g. Manual Handling, IOSH) is advantageous.

Responsibilities

• Act as the first point of contact for the Warehouse & Dispatch team via telephone, email and face-to-face enquiries.
• Manage the shared Dispatch inbox, respond to customer and courier enquiries, resolve issues and escalate where appropriate.
• Coordinate all courier bookings and collections to ensure on-time dispatch.
• Investigate delivery issues and coordinate with customers and freight providers for timely resolution.
• Prepare shipping documentation (UK/international), invoices, customs paperwork and dispatch records.
• Maintain accurate dispatch, inventory and warehouse administration records in company systems.
• Liaise with Commercial teams to ensure orders are processed efficiently and customer expectations are met.

Skills

Organisational skills

Prioritising multiple tasks

Customer service

Communication

Problem solving

Telephone manner

Attention to detail

Microsoft Office

ERP/MRP systems

Work under pressure

Education

NVQ/L3 in Business Administration or Warehousing/Logistics

Training in inventory management or warehouse operations (preferred)

Tools

ERP/MRP systems

Job description

The job advert closes by the 9th August 2026, with 1st stage telephone interviews and second stage face-to-face interviews scheduled to be held mid August 2026.

Salary: £24,500 - £27,500

Location: Harrietsham, Kent

The Story:

Established in 1976, Bedfont is an award-winning medical technology company based in Harrietsham, Kent. Its breath analysis medical devices are exported globally thanks to its network of carefully selected distributors.

The Challenge:

Healthcare is evolving, and the market for breath analysis monitors is expanding. Bedfont are looking for hard-working, like-minded, and passionate individuals to join the Bedfont Family to help achieve its goal of innovating healthcare worldwide.

The Benefits:

• 25 days paid holiday plus bank holidays


• Social events


• Private medical insurance


• Subsidised health checks


• Well-being warriors


• Well-being garden and room


• Annual optical allowance


• Cycle to work scheme


• Pension scheme


• Bonus scheme


• Employee Assistance Programme (EAP)


• Rewards and discounts platform


• Referral bonus


• Charity days


• Home office setup allowance


• Employee awards


• Free on-site parking


• Training & development opportunities


• Free uniform


• Subsidised kids club


• Subsidised Celler8 Devices


• Time in service annual leave bonus


• Enhanced Maternity and Paternity Pay

Your Mission:

The Warehouse Administrator is the administrative backbone of the Warehouse and Dispatch Department, providing high-quality administrative, customer service and operational support to ensure the efficient day-to-day movement of goods.

This is a fast-paced, predominantly office-based role requiring excellent organisational skills, exceptional attention to detail and the ability to manage multiple competing priorities in a constantly changing environment. The postholder will act as the first point of contact for warehouse and dispatch enquiries, taking ownership of the shared dispatch inbox, coordinating courier collections, resolving delivery issues, troubleshooting customer and courier queries, and maintaining accurate shipping, inventory and business records.

Working closely with the Warehouse Manager, Warehouse Operatives, Customer Services, Sales, Production and external courier partners, the Warehouse Administrator plays a pivotal role in ensuring orders are dispatched efficiently, customers receive an excellent service and warehouse operations run smoothly. The role requires a proactive, solutions-focused individual who is confident communicating with internal and external stakeholders and who thrives in a busy environment where priorities can change throughout the day.

Roles and Responsibilities:

• Act as the first point of contact for the Warehouse & Dispatch team via telephone, email and face-to-face enquiries.


• Manage the shared Dispatch inbox, responding to customer and courier enquiries, resolving issues wherever possible and escalating more complex matters to the Warehouse Manager where appropriate.


• Coordinate all courier bookings and collections, ensuring shipments are dispatched accurately and on time.


• Investigate delivery issues, delayed shipments and courier queries, working proactively with customers and freight providers to achieve timely resolution.


• Prepare accurate UK and international shipping documentation, ensuring compliance with customer, courier and regulatory requirements.


• Produce commercial invoices, customs documentation, delivery notes, shipping labels and all associated dispatch paperwork.


• Process and maintain accurate documentation for goods received, updating company systems once deliveries have been physically inspected and accepted by Warehouse Operatives.


• Maintain accurate dispatch, inventory and warehouse administration records within company systems.


• Liaise with Customer Services, Sales, Production, Purchasing and Finance to ensure customer orders are processed efficiently and customer expectations are met.


• Monitor outstanding dispatches, proactively following up delayed or incomplete shipments and keeping relevant stakeholders informed.


• Escalate operational, customer service or courier issues to the Warehouse Manager where appropriate, providing relevant information to support effective decision-making.


• Support the Warehouse Manager by producing reports, analysing data, maintaining KPIs and providing general administrative support.


• Coordinate and provide data, reports and administrative support for Bedfont's sustainability initiatives and environmental reporting requirements.


• Ensure all warehouse and dispatch documentation is completed accurately and maintained in accordance with ISO 13485, company procedures and regulatory requirements.


• Identify opportunities to improve warehouse administration processes, customer service and operational efficiency.


• Comply with all Health & Safety policies, safe working practices and company procedures.

Qualifications:

• NVQ Level 2 or Level 3 in Business Administration, Warehousing and Storage, Supply Chain or Logistics (or equivalent experience or qualification).


• Qualification in Business Administration or Supply Chain Management preferred.


• Training or certification in inventory management, warehouse operations or logistics preferred.


• Health & Safety training (e.g. Manual Handling, IOSH Working Safely) is advantageous.

Valuable Expertise:

Essential Skills

• Exceptional organisational skills.


• Ability to work in a fast-paced environment with constantly changing priorities.


• Outstanding customer service and communication skills.


• Confident speaking with customers, couriers and internal stakeholders.


• Strong problem-solving ability with confidence making decisions independently.


• Excellent telephone manner.


• Ability to remain calm under pressure.


• High attention to detail and accuracy.


• Excellent Microsoft Office skills.


• Experience using ERP/MRP systems.


• Able to prioritise competing deadlines without losing accuracy.


• Comfortable managing multiple enquiries simultaneously.


• Professional, resilient and proactive.

Preferred Skills

• Experience within a medical device, pharmaceutical or regulated manufacturing environment.


• Experience with international shipping, customs documentation and export processes.


• Experience supporting continuous improvement initiatives.


• Knowledge of courier management systems and freight booking platforms.


• Understanding of import/export regulations.


• Experience producing warehouse reports and analysing inventory data.

In addition, employees may be required to undertake other duties as may reasonably be required of them. In these circumstances, training will be given where it is considered.

Bedfont® Scientific Ltd. does not and will not discriminate in the recruitment or management of staff on the basis of race, colour, religion, gender, age, disability, marital status, sexual orientation, or more. We are an equal opportunity employer, and Bedfont® regards every employee as a member of the Bedfont® family and is committed to providing a fair, safe, diverse and welcoming atmosphere. Our application process has been designed so that everyone is able to demonstrate their skills and how they meet the criteria required for the job advertised. All successful candidates will be subject to a digital ID and DBS check.