Warehouse Manager

Zachary Daniels; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary and benefits

Product discounts for staff, family and friends

Real responsibility in a growing e-commerce brand

Freedom to improve operations

Job summary

A leading fashion brand in Liverpool seeks a Warehouse Manager to oversee warehouse and customer service operations. The ideal candidate has strong experience in logistics and operations, ready to scale systems and lead a team to drive efficiency. Responsibilities include managing day-to-day warehouse functions, implementing a new Warehouse Management System, and enhancing customer service processes. The role offers competitive salary, staff discounts, and real responsibility in a fast-growing e-commerce environment.

Qualifications

• Proven experience in operations, logistics, or warehouse management, ideally from e-commerce or fashion.
• Experience in implementing/managing WMS systems.
• Strong stock control and fulfilment knowledge.
• Detail-oriented, highly organized, and solutions-driven.

Responsibilities

• Oversee day-to-day warehouse operations including deliveries and returns.
• Streamline processes for picking and packing accuracy.
• Lead implementation of a new Warehouse Management System.
• Manage a small warehouse team and drive team culture.
• Handle Customer Service daily queries and improve response processes.

Skills

Operations management

Logistics

Warehouse management

Team leadership

Communication skills

Detail-oriented

Organizational skills

Tools

Warehouse Management Systems (WMS)

Job description

Warehouse Manager | Fashion E-Commerce | Liverpool | c.£40k

About the Role

A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.

Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.

With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.

This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.

Key Responsibilities

Warehouse & Logistics

• Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.
• Streamline picking and packing processes for speed and accuracy.
• Lead the implementation of a new Warehouse Management System (WMS).
• Maintain accurate inventory through regular checks and cycle counts.
• Drive improvements across logistics, storage, and dispatch.
• Manage courier relationships and ensure on-time delivery.
• Manage a small warehouse team with plans to grow.
• Lead hiring, training, and performance management.
• Build a motivated and accountable team culture.

Customer Service

• Oversee Customer Service handling daily queries via email/social.
• Improve response processes and customer journey.
• Handle escalated complaints or returns when needed.
• Use feedback to support business-wide improvements.

What You'll Bring

• Proven experience in operations, logistics, or warehouse management. Ideally from e-comm or fashion.
• Experience implementing/managing WMS systems.
• Strong stock control and fulfilment knowledge.
• Confident team leader with excellent communication skills.
• Detail-oriented, highly organised, and solutions-driven.
• Comfortable in a fast-paced, growing environment.

What's on Offer

• Competitive salary and benefits
• Real responsibility in a growing e-commerce brand
• Freedom to bring ideas and improve operations
• Product discounts for staff, family and friends