E-Commerce Ops & Customer Service Coordinator (Manchester)

Zachary Daniels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Friendly and supportive team environment

Exposure across multiple areas of the business

Central Manchester office location

Job summary

Zachary Daniels is seeking a Warehouse & Customer Operations Coordinator for their team in Manchester City Centre. This full-time office-based role involves handling customer enquiries, managing returns, and supporting warehouse operations within a vibrant e-commerce environment.

The right candidate will possess strong communication and organisational skills while thriving in a fast-paced retail setting. Join a friendly, supportive team and be part of a growing family-run fashion brand.

Qualifications

• Previous customer service experience is preferred.
• Strong communication skills with a personable and professional approach.
• Excellent attention to detail and organisational skills.
• A positive, team-oriented attitude with a hands-on approach.
• Comfortable working within a fast-paced e-commerce environment.

Responsibilities

• Managing customer enquiries across email, telephone, and social media.
• Handling returns, refunds, and exchanges efficiently.
• Monitoring deliveries and resolving courier-related issues.
• Supporting warehouse operations including picking, packing, and stock handling.
• Assisting with order management and general operational tasks.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organisational skills

Team-oriented attitude

Job description

Zachary Daniels is seeking a Warehouse & Customer Operations Coordinator for their team in Manchester City Centre. This full-time office-based role involves handling customer enquiries, managing returns, and supporting warehouse operations within a vibrant e-commerce environment.

The right candidate will possess strong communication and organisational skills while thriving in a fast-paced retail setting. Join a friendly, supportive team and be part of a growing family-run fashion brand.