Warehouse Administrator

rhe; Lutterworth; On-site; GBP 18,000 - 26,000; Full time

Job summary

rhe is seeking a meticulous Warehouse Administrator to support daily operations, maintain accurate paperwork and system records, and manage delivery notes, goods-in records, pick lists, and dispatch documentation.

You will update WMS data, assist with stock checks, liaise with transport and planning teams, ensure compliance with SLAs and health & safety, and provide timely information to customers.

Qualifications

• GCSEs in English and Maths.
• Strong attention to detail and accuracy.
• Experience with warehouse processes and WMS is desirable.

Responsibilities

• Provide administrative support to warehouse operations, ensuring paperwork and system records are accurate and up to date.
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation.
• Maintain accurate records for inbound, outbound, and returned goods.
• Support shift managers with daily operational reporting.
• Update and maintain WMS data, including receipts, movements, adjustments, and despatches.
• Investigate and resolve stock discrepancies per procedures.
• Assist with cycle counts and stock takes, including variances reporting.
• Ensure data accuracy to meet customer and audit requirements.
• Act as a key point of contact for customer queries related to orders, stock, and deliveries.
• Provide timely information to customers in line with SLAs.
• Escalate issues that may impact service or accuracy.
• Liaise with transport providers and internal planning teams for booking, despatch, and delivery.
• Ensure despatch documentation is completed accurately and on time.
• Support POD tracking and query resolution.
• Maintain audit-ready records and comply with Health & Safety and quality standards.

Skills

Attention to detail

Time management

Organisational skills

Communications

IT skills

Education

GCSEs in English and Maths

Tools

Warehouse Management System

Microsoft Excel

Job description

What You Can Expect :

Shift Pattern: Monday to Friday, 08:00 - 16:00 (37.5 hours a week)

Key Responsibilities

• Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• Maintain accurate records for inbound, outbound, and returned goods
• Support shift managers and supervisors with daily operational reporting.
• Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• Investigate and resolve stock discrepancies in line with agreed procedures
• Assist with cycle counts and full stock takes, including reporting variances
• Ensure data accuracy to meet customer and audit requirements
• Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• Provide timely and accurate information to customers in line with service level agreements (SLAs)
• Escalate issues or risks that may impact service or accuracy.
• Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• Ensure all despatch documentation is completed accurately and on time
• Support proof of delivery (POD) tracking and query resolution.
• Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• Support compliance with Health & Safety, and quality standards
• Always maintain audit-ready records.

KPIs

• Accuracy of system data and documentation
• Timeliness of order and stock updates
• Stock variance and investigation closureCustomer service responsiveness and quality

What You Bring:

Knowledge & Experience

• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to prioritise tasks in a fast-paced environment
• Confident communicator, both written and verbal
• Strong IT skills, including Microsoft Excel and warehouse systems
• Problem-solving mindset with a proactive approach
• Previous experience in a warehouse, logistics, or 3PL environment (preferred)
• Understanding of warehouse processes including goods-in, picking, packing, and despatch
• Experience using a Warehouse Management System (WMS) is highly desirable
• Familiarity with KPIs, SLAs, and customer-focused operations
• GCSEs (or equivalent) in English and Maths
• Additional qualifications in logistics, administration, or supply chain (desirable).
• Reliable and dependable
• Team player with a flexible attitude
• Calm under pressure
• Professional and customer focused.