Ward Receptionist

Weston Hospicecare Mart Ltd; Weston-super-Mare; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking compassionate volunteers for the Ward Receptionist role. This position serves as the first point of contact for patients and visitors, providing essential support and guidance. Volunteers will play a key role in creating a welcoming atmosphere, answering calls, and assisting nursing staff. This is a rewarding opportunity to contribute to a local charity, support patients and their families, and be part of a dedicated team in a friendly environment. Join us in making a difference in the lives of those in need!

Benefits

Volunteering in a friendly environment

Supporting a local charity

Personal satisfaction

Being part of the In-Patient Unit team

Qualifications

• Strong communication skills and a warm, caring demeanor are essential.
• Organizational skills and professionalism are key to supporting the team.

Responsibilities

• Welcome and direct visitors, ensuring a calm and supportive environment.
• Answer phones and assist nursing staff with messages and calls.
• Maintain confidentiality and support patients and their families.

Skills

Warm and caring

Highly organised and professional

Team player

Excellent communication skills

Reliable

Adaptable and caring approach

Open-minded and tolerant

Ability to work within boundaries

Job description

The Ward Receptionist is often the first person patients and visitors meet or speak to. The welcome, consideration, respect and guidance that the receptionist offers can help ease some of the anxiety and worry people can feel when coming into the Hospice, especially for the first time.

This role is integral to the smooth operation of the In-Patient Unit and your duties would include answering the phone, welcoming and directing visitors, alerting nursing staff upon their arrival, taking messages and redirecting calls, greeting visitors in a calm manner and arranging refreshments if requested.

More about this role

Volunteer role

Ward Receptionist

Volunteer manager

In-Patient Unit Manager

Where you will be based

Office

Why we want you

To volunteer as part of the In-patient Unit Team, providing administration and general support for the nursing staff and providing assistance and support to patients and relatives where necessary.

What you will be doing

• Work according to the policies and procedures of Weston Hospicecare and to maintain confidentiality, adhering to Information Governance and GDPR
• Help promote and maintain an environment conducive to meeting the needs of patients, their relatives and friends
• Ensuring confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff
• Answering telephone
• Meeting & greeting visitors and show them to the appropriate rooms
• Support distressed and bereaved relatives in conjunction with trained staff
• Assist in the safe handling of patient’s property and valuables in conjunction with nursing staff
• To have an understanding of and work according to the routine for Volunteer Ward Receptionists
• To maintain effective communication with internal and external departments, patients and relatives
• Assist in the training and induction of new Volunteer Ward Receptionists

The skills you need

• Warm and caring
• Highly organised and professional
• Team player
• Excellent communication skills
• Be reliable
• Have a warm, friendly, adaptable, caring approach
• Be open-minded and tolerant of different lifestyles and values
• Be able to work within personal and organisational boundaries

What's in it for you

• Volunteering in a lovely, friendly environment
• Getting to know our wonderful patients and their families
• Supporting a local charity and gaining personal satisfaction
• Feeling part of the In-Patient Unit team

Disclaimer

This role will require a standard DBS check.

Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ, United Kingdom