Medical Receptionist

NHS; Stroud; On-site; GBP 10,000 - 15,000; Part time

Job summary

A busy surgery in Stroud is seeking a Medical Receptionist to join their team. This part-time position involves coordinating patient appointments, handling queries, and maintaining records. Ideal candidates will possess strong communication skills and a customer-focused approach. Training will be provided, making this a great opportunity for those new to the role.

Qualifications

• Good communicator (verbal & written).
• Ability to work autonomously and relate to the team.

Responsibilities

• Book, cancel or amend appointments for patients.
• Handle patient enquiries and maintain clean reception area.
• Data entry and registration of new patients.

Skills

Customer Service

Communication

Education

GCSE grade A to C in English and Maths

Job description

Beeches Green Surgery is looking for a Medicalreceptionist to join their friendly and hardworking team.

The ideal candidate will have excellent customer serviceand communication skills and will work as part of a team. Previous experience ofworking in a GP Practice is desirable but not necessary as full training willbe given.

This position is a permanent part time role, around 20 hours.

For an informal discussion or visit please contact thePractice Manager, Rebekah Bircher on 01453 763980.

Main duties of the job

Administrative:

• To have a thorough knowledge of all Practice procedure
• To work in accordance with written protocols
• Pulling/filing of notes as necessary
• Filing post in medical records
• Photocopying /scanning

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information on appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• Have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• General clerical or administrative duties as required

About us

Beeches Green Surgery is a friendly, busy practice in the heart of Stroud. The reception team is integral to the day to day running of the practice.

Job responsibilities

JobResponsibilities

Administrative:

• To have a thorough knowledge ofall Practice procedures
• To work in accordance withwritten protocols
• Pulling/filing of notes asnecessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Open and close the practiceaccording to Practice procedures
• Book, cancel or amendappointments for patients
• Handle prescription requests inaccordance with Practice protocol
• Deal with patient enquiries
• Take messages and enterinformation onto appropriate systems
• Deal with test results
• Maintain stationary stocks inreception and GP consultation rooms
• Ensure reception area is cleanand tidy

InformationTechnology

• Registration of new patients –computer data entry and medical records
• Process change of address
• Registration of patients foronline services

Telephone

• have a working knowledge of thetelephone system
• Receive incoming telephone calls,record messages accurately and make contact with other members of thehealthcare team

OtherTasks

• general clerical oradministrative duties as required

Thejob description is not an exhaustive list of duties. Receptionists are required to be adaptableand willing to undertake a wide range of duties within the practice. The job description will be reviewed andupdated on a regular basis to ensure the business needs of the Practice aremet.

Person Specification

Experience

• Good communicator (verbal & written), ability to work autonomously when required, ability to relate to the interviewing team and personality to match the culture of practice, pleasant and professional manner.

Qualifications

• GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.