Hotel Receptionist

Accor Hotels; Bridgwater; On-site; GBP 27,000; Full time

Job summary

Join a leading hotel group as a Hotel Receptionist at Mercure Bridgwater, responsible for delivering outstanding guest experiences. You will handle check-ins, inquiries, and liaise with various departments while working a flexible rota. Enjoy competitive pay, employee discounts, and a supportive team environment.

Benefits

Up to 4 Free nights in Accor Hotels per year

Discounted rooms worldwide in Accor Hotels

15% off in Accor Restaurants and Bars

35% Discount in all MPW Restaurants

Access to employee discount platform

Qualifications

• Previous experience in a front-of-house or customer service role is desirable.
• Confident using computer systems, with hotel booking system experience being an advantage.
• Able to work flexible shifts, including weekends and public holidays.

Responsibilities

• Greet and check in guests, ensuring a smooth arrival experience.
• Handle guest inquiries in person and over phone/email.
• Process reservations, payments, and check-outs accurately.

Skills

Communication

Customer-focused

Interpersonal skills

Team player

Independence

Job description

Company Description

Mercure Bridgwater is part of the internationally renowned Accor Hotels group, offering stylish accommodation and excellent guest service in the heart of Bridgwater. We pride ourselves on delivering outstanding hospitality and creating memorable experiences for all our guests.

Job Description

Join Our Team at Mercure Bridgwater!

We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.

Key Responsibilities:

• Greet and check in guests, ensuring a smooth and efficient arrival experience

• Handle guest inquiries, both in person and over the phone/email

• Process reservations, payments, and check-outs accurately

• Assist guests with information about the hotel, local area, and available services

• Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction

• Handle any guest issues or complaints with professionalism and empathy

• Maintain a tidy and presentable reception area at all times

About You:

• Friendly, approachable, and customer-focused

• Excellent communication and interpersonal skills

• Previous experience in a front-of-house or customer service role is desirable, but full training will be provided

• Confident using computer systems; previous experience with hotel booking systems is an advantage

• Able to work flexible shifts, including weekends, evenings, and public holidays

• A team player who can also work independently

Additional Information

We’re offering:-

· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.