Junior Account Manager

Ignite Energy; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

Ignite Energy is seeking a Junior Account Manager to join their Client Services team. This home-based role involves supporting account retention and growth, assisting in customer engagement activities, and contributing to the overall client management process. The ideal candidate will possess a background in account management, have excellent communication skills, and be passionate about delivering top-tier service.

Benefits

Training and development opportunities

Company pension

Life insurance

Access to voluntary benefits

Qualifications

• Experience in account management or customer services essential.
• Strong communication skills and teamwork are required.
• Familiarity with energy markets and analytical reporting will be beneficial.

Responsibilities

• Support in retaining and growing a portfolio of strategic accounts.
• Assist in upselling and cross-selling services.
• Act as a contact point for clients and coordinate internal calls.

Skills

Communication

Customer Relations

Analytical Skills

Education

Background in Account Management or Customer Services

Tools

Microsoft Excel

Job description

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.

To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Junior Account Manager to join our successful Client Services team. This is a Home Based role with some occasional travel to the office required.

Role and Responsibilities

This is an exciting role within the Client Services Team. The post holder will be required to support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships. The successful candidate will aid on key customer engagement, contract retention, upselling and cross-selling services.

The successful candidate's responsibilities will include but not be limited to:

• Work alongside Senior Account Managers (SAM) and Account Directors (AD) to assist in growing and retaining an existing client base.
• Assist on all client workstreams, alongside the SAM and AD providing support as required.
• Act as an Ignite contact point for clients and delivery teams.
• Assist in the coordination and facilitation of internal portfolio calls, working alongside the SAM and AD in addressing issues and directing the team in priority actions.
• Support the SAM and AD on client and internal queries.
• Assist in the identification of upsell and cross-sell opportunities for with clients.
• Working with the SAM and AD in building strategic relationships with key decisionmakers with customers including senior stakeholder engagement.
• Provide support in holding account management meetings and conference calls with clients.
• Be a part of the end-to-end contract process to successfully on-board customers onto new contracts or services.
• Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues.
• Contribute to monthly Account Management meetings.
• Assist in the process of new meter installations with clients and contractors.
• Support in tracking customer debt positions, ensuring any issues around late payment are resolved.
• Read and comply with the company’s Health and Safety Policy; taking reasonable care for the Health and Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Experience and Qualifications

• Background in Account Management or Customer Services
• Have excellent communication skills for dealing with customers, contractors and other team members.
• Be self-motivated and able to work as part of a team and autonomously as required
• Experience in the use of Microsoft Excel and computer literate
• Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries
• Have a passion for always delivering the highest levels of service
• Comfortable with analytical reporting and data interpretation
• Energy markets and supply/metering contracts knowledge

What we offer

• Training and development opportunities
• Company pension
• Life insurance
• Access to a wide range of voluntary benefits through our Inspired Benefits Portal

If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Services for Renewable Energy

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