Ward Clerk - Robin Smith ward

Royal United Hospitals Bath NHS Foundation Trust; Bath; Presencial; GBP 20 000 - 24 000; Tempo integral

Resumo da oferta

Royal United Hospitals Bath NHS Foundation Trust is seeking a diligent clerical assistant to join the Robin Smith ward team. You will provide efficient reception, clerical support, stores management and general admin duties in a busy surgical environment.

Strong IT skills and good communication are essential in a pressurised setting, with training provided. Experience in a hospital environment is desirable but not required, and you will be supported by a friendly, professional team.

Qualificações

• IT skills
• Customer services skills
• Communication skills in both written and verbal
• Organisational and methodical

Responsabilidades

• Greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
• Direct patients and relatives to facilities on the ward.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Liaise with nurses, Doctors, GP’s and other team members to obtain and communicate necessary information accurately.
• Support the nursing and multidisciplinary team in the discharge process.
• Arrange follow up appointments and transport for patients when required.
• Organise maintenance/repairs of equipment/facilities for the ward.

Conhecimentos

IT skills

Customer services skills

Descrição da oferta de emprego

Job Overview

We are looking to recruit an enthusiastic and motivated individual to join our clerical team on Robin Smith ward.

Robin Smith Ward is a busy 28-bed mixed-sex General Surgery ward caring for both emergency and elective patients. We provide specialist surgical care across a range of disciplines including colorectal, gynaecology, urology, Breast, ENT and maxillofacial surgery. We are a friendly and supportive team committed to delivering high-quality, patient-centered care.

Duties include reception and clerical support to the Unit, stores management and general administrative duties.

Good IT skills are required and previous experience of working in a hospital environment would be desirable but not essential as training will be provided.

You also need strong communication skills with the ability to work in a pressurised environment.

If you like to work on a busy environment, with no two days the same and be a part of a great team, then this is the job for you!

Main duties of the job

To provide efficient and professional administrative and clerical support to Waterhouse ward. This will include:

• To greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
• Direct patients and relatives to facilities on the ward.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Liaise with nurses, Doctors, GP’s and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients.
• Arrange follow up appointments and transport for patients when required.
• Organise the maintenance/repairs of equipment/facilities when required for the ward.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Skills

Essential criteria

• IT skills
• Customer services skills

Desirable criteria

• Experience in an acute hospital setting

Skills And Experience

Essential criteria

• Proficiency in multiple IT systems
• Customer services skills
• Communication skills in both written and verbal
• Organisational and methodical

Desirable criteria

• Experience in file management

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name Clare Horler and Claire Drury Job title Senior Sister Email address [e-mail] Telephone number 01225 824402