Ward Clerk - Ward 23

University Hospitals Dorset; Bournemouth; On-site; GBP 10,000 - 14,000; Part time

Job summary

University Hospitals Dorset is seeking a Ward Clerk for Ward 23 at Royal Bournemouth Hospital. The role supports the day-to-day running of a dynamic ward, facilitates communications with patients, families and staff, and helps ensure safe discharges in a fast-paced setting.

The successful candidate will have excellent communication, organisational skills and IT literacy, with experience in a customer-facing role.

Qualifications

• Numeracy and Literacy GCSE or equivalent standard.
• Excellent communication skills including telephone language.
• Organisational skills.
• IT literate.
• ECAMIS/SYMPHONY experience.

Responsibilities

• Support day-to-day ward operations and patient communications.
• Liaise with multidisciplinary teams to facilitate safe discharges.
• Maintain clear records in line with information governance.
• Provide frontline customer-facing support on the ward.

Skills

Excellent communication skills

Organisational skills

IT literate

Customer facing experience

Education

Numeracy and Literacy GCSE or equivalent standard

Tools

ECAMIS/SYMPHONY

Job description

Main area Network Medicine Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Working 8am till 16:00pm 2 days per week (Monday - Friday service)) Job ref 153-ME05984-A

Department name 01. UHD - General Recruitment Site Royal Bournemouth hospital Town Bournemouth Salary £25,272 pa/pro rata Salary period Yearly Closing 06/11/2026 23:59 Interview date 16/11/2026

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

We are looking for a Ward Clerk to join our team here on Ward 23 to work with our staff to support the day to day running of an dynamic ward, liaise with various teams throughout the Trust, facilitate safe discharges from hospital and help communicate with patients, their friends, and family.

The successful applicant will enjoy working in a busy fast paced environment, will work closely with members of the multidisciplinary team to maintain smooth running of the ward service and care. They must have excellent communication skills, have a putting patients first approach to work, be able to prioritise, organise, be highly motivated; possess a calm approach to the working day and have a good sense of humour. They will also need to be able to keep clear records in line with information governance.

You will be required to work 08:00am till 16:00pm, two days per week
(Monday - Friday)

Base Location: Royal Bournemouth Hospital

Interview Date: 16th November

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

This service has a planned move from Poole site to Bournemouth site during 2025

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

• Numeracy and Literacy GCSE or equivalent standard
• Excellent communication skills including telephone Language skills
• Organisational skills
• IT Literate
• ECAMIS/SYMPHONY experience

Knowledge

• Knowledge and understanding of data protection and confidentiality
• Understanding the importance of equality and diversity rights

Other requirements specific to the role

• Understanding of personal accountability and the need to recognise limitations
• Awareness of Confidentiality
• Awareness of medical records management

Personal Attributes

• Able to work at a fast pace and under pressure whilst remaining calm

Experience

• Experience of working in a customer facing role

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.