Flexible Paediatric Ward Clerk | Riverbank Ward Admin

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a part-time Ward Clerk for Riverbank Ward at Worcester Royal Hospital. You will provide clerical and reception support to paediatric staff, keep patient records accurate, handle calls from families and manage admissions and discharges.

The role covers early, late and long shifts across seven days, requiring GCSE English and Maths. Prior reception or admin experience is preferred.

Qualifications

• GCSE Grade C or above, including English and Maths.
• Prior clerical or reception experience, preferably in a hospital or customer-facing setting.

Responsibilities

• Provide administrative and clerical support to clinical staff in paediatric services.
• Ensure accurate patient records and documentation are available, in line with Trust policy.
• Liaise with patients, relatives and the public, protecting confidentiality.
• Run the ward reception service, handling initial enquiries within set protocols.
• Keep staff informed of admissions and discharges.
• Admit and discharge patients using manual and computerised systems.
• File reports, correspondence and forms in patient notes and track case note movements on PAS.
• Arrange follow-up appointments for patients before discharge.
• Receive and make telephone calls, referring queries to relevant staff.
• Assist junior doctors with administrative tasks such as forms, bereavement paperwork and audits.
• Provide general clerical support, including post, stock and equipment ordering and arranging transport.
• Respond to clinical emergencies as directed by the nurse in charge.

Skills

Keyboard skills

Verbal communication

Telephone manners

Written messages

Information governance

Education

GCSE English & Maths

Job description

Worcestershire Acute Hospitals NHS Trust is seeking a part-time Ward Clerk for Riverbank Ward at Worcester Royal Hospital. You will provide clerical and reception support to paediatric staff, keep patient records accurate, handle calls from families and manage admissions and discharges.

The role covers early, late and long shifts across seven days, requiring GCSE English and Maths. Prior reception or admin experience is preferred.