Ward Clerk / Receptionist

NHS Professionals; Witney; On-site; GBP 19,000 - 26,000; Part time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Multi-locational- work across trusts

My Bank shift portal access

Ad hoc or longer-term placements

Training and development opportunities

Holiday allowance accrual

Stakeholder pension scheme

Job summary

NHS Professionals is hiring a Ward Clerk / Receptionist at Witney Community Hospital. The role supports the ward team with clerical and administrative duties in a busy NHS setting.

Hours are 29 per week across Monday and Tuesday 8.00am–8.00pm and Saturday 1.00pm–8.00pm, with shifts paid at £14.05 and £18.97 per hour respectively. The position is temporary for 4–6 months with possible extension, providing a flexible path within NHS administration and patient care support.

Qualifications

• Strong communication skills essential for front-desk reception and liaising with ward staff.
• Experience working in a busy office and/or customer care environment is required.
• Experience within a care setting is advantageous.
• Knowledge of IT systems and software used in health care administration.
• Ability to organise and prioritise own workload and manage multiple tasks.

Responsibilities

• Forward referrals prepared by clinicians to internal and external teams, maintaining confidentiality.
• Maintain ward diary and manage scheduling.
• Answer calls, take messages and handle enquiries.
• Check emails daily and print documents as needed.
• Assist with ordering supplies via e-procurement and coordinate with staff.

Skills

Strong communication skills

Office experience

Customer care experience

Experience in care setting

IT systems knowledge

Tools

DOCMAN

Job description

Job Title: Ward Clerk / Receptionist

Location: Witney Community Hospital, Welch Way, Witney, Oxon OX28 6JJ

Hours: 29 hours per week Monday & Tuesday 8.00am – 8.00pm (£14.05 p/h) Saturday 1.00pm – 8.00pm (£18.97 p/h)

Trust: Oxford Health NHS Foundation Trust

Role type: Temporary for 4-6 months with possibility of extension

Job Purpose:

To provide a supportive, flexible, comprehensive clerical and administrative service to the ward team to support their delivery of patient care.

Duties & responsibilities

• Forwarding referrals prepared by clinicians to internal and external teams taking into consideration confidentiality and sensitive data management. Liaising with external providers/health care teams to ensure correct processes are in place in line.
• Maintaining ward diary.
• Answering the telephone, taking messages and helping with enquiries.
• Checking emails daily and printing off as necessary.
• Assisting housekeeping and nursing staff with ordering supplies via e-procurement as required.
• General scanning/uploading to electronic health records including patient blood results, correspondence, discharge summaries, leave forms, prescription charts etc. Using DOCMAN where appropriate.
• Taking minutes, typing and distribution for staff/patient meetings as required.
• Provide flexible cover for other members of the administration team when required.
• Responsible for office and clinical equipment’s maintenance; report to IT department or clinical device maintenance company for any maintenance, fault and repairs as required.
• Requesting and sending patients’ notes and discharge summaries as required.
• Support the process of daily check on staffing level and update staffing level board, inform manager and notify Bank / agency staff sourcing team when bank/agency staff are required to cover shifts.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Strong communication skills
• Previous knowledge and experience of working in a busy office and / or customer care environment, undertaking a full range of administrative duties
• Experience within a care setting
• Knowledge of IT systems and software
• Ability to organise and prioritise own workload

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

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