Ward Clerk - Maternity

Cambridge University Hospitals; Cambridge; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site facilities

Bus travel discount

Park and Ride free access

Staff parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Ward Clerk for the Rosie Hospital Delivery Unit in Cambridge. The role supports the 24/7 Delivery Unit, handling patient admissions, information systems, and front-line communications with patients, visitors and staff.

You will work as part of a supportive team, delivering high-quality administrative support and contributing to a welcoming, efficient hospital environment during a time that is important for women and families.

Qualifications

• Numerate and literate
• GCSE level or equivalent
• GCSE A-C or equivalent

Responsibilities

• Be the first point of contact for staff, patients and visitors face‑to‑face or by telephone.
• Input information onto the EPIC system.
• Administer admission of all women and babies to the ward.
• Create medical records for new patients.
• Return notes and documents to Medical Records after use.
• Book appointments for Clinics and Ultrasound.
• Greet visitors and respond to information requests.
• Handle straightforward telephone calls and emails.
• Complete forms and correspondence using templates.
• Liaise with colleagues to resolve issues.
• Cover other positions during absences.

Skills

Organisational skills

Customer service

Teamwork

Communication

Education

GCSE level or equivalent

Tools

EPIC data entry

Job description

Main area Division E - Maternity Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time/ Flexible working hours may be considered.) Job ref 180-E-CVA677-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division E Town Cambridge Salary £25,272 p.a. pro rata Salary period Yearly Closing 04/11/2026 23:59 Interview date 16/11/2026

Job overview

Are you an organised, friendly and proactive individual looking to make a real difference to women, babies and families at one of the UK's leading maternity services?

We are seeking an enthusiastic Ward Clerk to join the Rosie Hospital Delivery Unit team.

As the first point of contact for patients, visitors and staff, you will play a vital role in supporting the smooth and efficient running of our busy Delivery Unit. You will provide administrative support, manage patient information systems, coordinate communications, support patient flow and help create a welcoming and safe environment for women and their families during an important time in their lives.

We are looking for someone with excellent communication and organisational skills, the ability to work under pressure, and a commitment to delivering outstanding customer service. In return, you will join a supportive team dedicated to providing safe, kind and excellent care every day.

As the Delivery Unit provides a 24-hour service, the successful candidate will be required to work a shift pattern that includes night and weekend working.

Main duties of the job

Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.

Input information onto the EPIC system.

Be responsible for the administrative admission of all women and babies to the ward.

Create medical records for women not previously cared for at CUH.

Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.

Arrange appointments for Clinics, Ultrasound, etc.

Greet visitors face-to face and respond to requests for basic information.

Receive and respond to straightforward telephone call.

Receive and respond to straightforward emails.

Complete straightforward forms/administrating/correspondence using templates.

Liaise with colleagues with issues outside your control.

Book appointments.

Maintain stock levels and place orders.

Collect, open and distribute mail.

Cover other positions with work area during absence.

Any other administrative duties as required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy is scheduled to close at midnight on 4th November 2026, however it may close earlier if a high number of applications are received.

Interviews are due to be held on 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent
• Educated to GCSE level A-C or equivalent

Experience

• Customer Service experience
• Previous hospital experience
• Previous experience working in the NHS

Knowledge

• Understanding of confidentiality
• Ability to follow procedures and protocols
• Experience of using EPIC data entry

Skills

• Good organization skills/ability to prioritise.
• Ability to work as part of a Team.
• Ability to act on own initiative
• Methodical
• Ability to work under pressure

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• Adaptable and flexible approach to work

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.