Health Care Support Worker - Trauma & Orthopaedics

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

NHS pension and generous leave

Health and wellbeing services

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Healthcare Support Worker (Band 3) at Stoke Mandeville Hospital, Aylesbury. The role supports registered nurses in delivering high‑quality, person‑centred care and requires flexibility to cover day, night and weekend shifts. 37.5 hours weekly, with options for full/part‑time or job share.

You will help with personal care, mobility, feeding, and basic observations, while contributing to a safe and caring environment across the Trust sites.

Qualifications

• Level 2 or 3 (NVQ) in health and social care or equivalent relevant experience.
• Willing to work towards Level 2 functional skills (Math & English).
• Care Certificate or working towards.

Responsibilities

• Promote patient comfort and well‑being through effective communication with patients and visitors.
• Assist patients out of bed and with dressing; support personal care.
• Record vital signs and report changes to the registered nurse.
• Assist with feeding, meals, and hydration; monitor intake.
• Support with manual handling and safe patient transfers.
• Maintain cleanliness and safety of the ward environment.

Skills

Caring and empathy

English communication

Teamwork

Mentorship potential

Education

NVQ Level 2/3 in Health and Social Care

Willingness to gain Level 2 functional skills

Care Certificate or working towards

Job description

Band 3

Main area Healthcare Support Worker Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Long day, Night, Weekends shift) Job ref 434-SCC8300929

Site Stoke Mandeville Hospital Town Aylesbury Salary £25,760 - £27,476 Per annum (pro rata for part time) Salary period Yearly Closing 01/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

To assist the registered nurse in the delivery of high quality and person-canteredcare.

To provide fundamental nursing care, e.g., assistance with personal hygiene,eatinganddrinking,mobilityneeds,washingunder directorindirectsupervision.

To carry out limited clinical observations and undertake a range of activities underdirect or indirect supervision by a registered nurse, having been assessed asdeemedcompetentin the activitiesrequired.

To help maintain a clean and safe wardenvironment.

To contribute towards the department and organisation in the provision of a safeandcaring environment.

The postholder may be required to work anywhere within the Trust.

Key working relationships include all members of the multi-professional team, including nursingandmedicalstaff, alliedhealthprofessionals and relevant supportworkers.

Main duties of the job

• Communicate with patients and their visitors in order to promote their comfort and well-being
• Communication with other members of the organisation and respond appropriately
• Assist patients out of bed, helping with dressing and undressing as required
• Wash/bathe patients and observe patients pressure points. Document and report if any changes occur.
• Assist with manual handling and transferring of patients complying with the Trust Moving and Handling policy
• Report Accidents/incidents to nurse in charge and complete appropriate care plans.
• Prepare and distribute patients’ meal trays and help with the serving of meals and drinks as required.
• Feed patients. Record oral fluids and food intake as necessary.
• Apply and remove all receptacles for collection of urine, i.e. urinary sheaths, urinals, leg bags, bed drainage bags.
• Take and record temperatures, pulses, blood pressures and respirations, blood glucose, urine testing, at the direction of Nurse in Charge, when deemed competent
• Report skin abnormalities as a result of using urinary appliances.
• Clean all urine receptacles as per Trust procedure.
• Cleaning and washing of patients following incontinence of bowel.
• Record the results of bowel action and report any abnormalities.
• Adhere to the Trust uniform policy and maintain a professional image.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
• Willing to work towards Level 2 functional skills (Math & English)
• Care Certificate or working towards

EXPERIENCE

• Experience of working with people, ideally in a front-line customer service role.
• Experience of providing person-centred care.

KNOWLEDGE, SKILLS & COMPETENCE

• Demonstrates a caring, compassionate and empathetic approach to patients and colleagues, whilst having a professional approach.
• Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work.
• Good verbal and written English communication skills.
• The ability to respond with kindness and humanity to patients.
• Willingness to undertake the mentorship of new Nursing Assistants after 12 months in post
• Good understanding of care needs relevant to patients in a hospital setting to include: Eating and drinking Dignity and respect Communication / conflict resolution Handwashing and infection control Hygiene needs Safeguarding
• Basic knowledge of health and safety with an awareness of the importance of following Trust policies and procedures.
• Knows when to elevate to a registered nurse when the situation is beyond their scope of practice.
• Understands the limit and scope of their job role and the need to only do tasks they are trained to do.
• A willingness to provide the highest standards of patient care including personal care.

BEHAVIOURS & VALUES

• Flexibility in shift / working patterns to meet the needs of the service.
• Works effectively as a team.
• Willing to accept additional responsibilities as delegated by senior staff.
• Professional approach.
• Displays BHT Values

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regulary.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.