Ward Clerk & Housekeeper: Patient Care & Ward Ops

The Methodist Church in Britain; Grimsby; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Royal Liverpool University Hospital is seeking a dual ward clerk and housekeeper for the Respiratory Support Unit, with duties split equally between the two roles.

You will handle phone and patient enquiries, appointments and discharge letters, manage stock and equipment, and maintain ward cleanliness. Strong IT skills and confident face-to-face and phone contact with patients are essential.

Qualifikationen

• Excellent IT skills.
• Clear written and spoken communication.
• Ability to build effective working relationships with healthcare colleagues.
• Knowledge of COSHH.
• Previous experience in a caring role (nice to have).

Aufgaben

• Answer the phone and deal with patient enquiries, face to face or by phone.
• Use trust patient IT systems, including pens/dashboard and IPM.
• Ensure discharge letters are sent and filed, and follow-up appointments are arranged where needed.
• Check patients have arrived for their appointments, book new appointments and send appointment letters.
• Coordinate patient facilities services in the ward areas, including cleaning, catering and minor maintenance.
• Order and maintain specialist stock and equipment.
• Report maintenance requests and contractor issues.
• Identify cleanliness problems and ensure all surfaces are cleaned appropriately.
• Keep case notes, letters and documentation filed, organised and confidential.
• Keep the digital boards up to date with consultant information.
• Carry out other tasks to meet individual patient needs as directed by the ward manager or sister/charge nurse.
• Monitor quality standards, report deficiencies and take appropriate action.

Kenntnisse

IT skills

Communication

Relationship building

COSHH knowledge

Ausbildung

NVQ level 2

Jobbeschreibung

Royal Liverpool University Hospital is seeking a dual ward clerk and housekeeper for the Respiratory Support Unit, with duties split equally between the two roles.

You will handle phone and patient enquiries, appointments and discharge letters, manage stock and equipment, and maintain ward cleanliness. Strong IT skills and confident face-to-face and phone contact with patients are essential.