Ward Clerk & Housekeeper (Dual role) - Respiratory Support Unit

The Methodist Church in Britain; Grimsby; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Royal Liverpool University Hospital is seeking a dual ward clerk and housekeeper for the Respiratory Support Unit, with duties split equally between the two roles.

You will handle phone and patient enquiries, appointments and discharge letters, manage stock and equipment, and maintain ward cleanliness. Strong IT skills and confident face-to-face and phone contact with patients are essential.

Formación

• Excellent IT skills.
• Clear written and spoken communication.
• Ability to build effective working relationships with healthcare colleagues.
• Knowledge of COSHH.
• Previous experience in a caring role (nice to have).

Responsabilidades

• Answer the phone and deal with patient enquiries, face to face or by phone.
• Use trust patient IT systems, including pens/dashboard and IPM.
• Ensure discharge letters are sent and filed, and follow-up appointments are arranged where needed.
• Check patients have arrived for their appointments, book new appointments and send appointment letters.
• Coordinate patient facilities services in the ward areas, including cleaning, catering and minor maintenance.
• Order and maintain specialist stock and equipment.
• Report maintenance requests and contractor issues.
• Identify cleanliness problems and ensure all surfaces are cleaned appropriately.
• Keep case notes, letters and documentation filed, organised and confidential.
• Keep the digital boards up to date with consultant information.
• Carry out other tasks to meet individual patient needs as directed by the ward manager or sister/charge nurse.
• Monitor quality standards, report deficiencies and take appropriate action.

Conocimientos

IT skills

Communication

Relationship building

COSHH knowledge

Educación

NVQ level 2

Descripción del empleo

A dual ward clerk and housekeeper post on the Respiratory Support Unit at the Royal Liverpool University Hospital, split equally between the two roles. The unit has 10 beds and gives level 2 ventilatory support. The work runs from phone and patient enquiries, appointments and discharge letters to stock, equipment and keeping the ward clean. Strong IT skills and confident face-to-face and phone contact with patients are central to fit.

What the job involves

• Answer the phone and deal with patient enquiries, face to face or by phone
• Use trust patient IT systems, including pens/dashboard and IPM
• Ensure discharge letters are sent and filed, and follow-up appointments are arranged where needed
• Check patients have arrived for their appointments, book new appointments and send appointment letters
• Co-ordinate patient facilities services in the ward areas, including cleaning, catering and minor maintenance
• Order and maintain specialist stock and equipment
• Report maintenance requests and contractor issues
• Identify cleanliness problems and ensure all surfaces are cleaned appropriately
• Keep case notes, letters and documentation filed, organised and confidential
• Keep the digital boards up to date with consultant information
• Carry out other tasks to meet individual patient needs as directed by the ward manager or sister/charge nurse
• Monitor quality standards, report deficiencies and take appropriate action

Qualifications

• NVQ level 2 or equivalent

Experience

• Suitable work or life experience

Skills & knowledge

• Excellent IT skills
• Clear written and spoken communication
• Ability to build effective working relationships with healthcare colleagues
• Knowledge of COSHH

Nice to have

• Previous experience in a caring role
• Basic computer skills