Senior Health Care Support Worker post on Ward 7B, a 27-bed frail and elderly ward at Mersey and West Lancashire Teaching Hospitals NHS Trust. The job centres on personal care, household support and delegated direct care, carried out under the Nurse in Charge and alongside registered nurses. The ward is busy and multidisciplinary, and the post also covers patient rehabilitation and nursing records that a registered nurse countersigns. An NVQ level 3 in health and social care, or equivalent, and the Care Certificate are essential.
What the job involves
- Deliver personal and direct care tasks delegated by the Nurse in Charge, working closely with the team to deliver care safely
- Support qualified nursing staff in maintaining high standards of nursing care
- Carry out household support tasks to keep the ward conducive to recovery and pleasant for patients and families
- Accept responsibility for delegated functions the Nurse in Charge judges suitable for untrained staff
- Keep patient records up to date, accurate, legible and comprehensive, countersigned by a registered nurse where required
- Protect patient privacy, dignity and confidentiality, sharing information only with the Nurse in Charge's permission
- Communicate compassionately and effectively with patients and their families
- Support patient rehabilitation
- Follow Trust policies and consider the health and safety of patients, relatives and other staff
- Report untoward incidents and occurrences
- Deliver all patient care with a high degree of professionalism and present a positive image of the Trust
- Attend annual fire and lifting and handling training, and updates once HCA training is complete
Qualifications
- NVQ level 3 Health and Social Care or equivalent
- Care Certificate (equivalent to level 1)
- Functional skills literacy and numeracy level 2 or equivalent
Experience
- Knowledge of personal care and related procedures
- Demonstrable experience in a patient care or health-related role
- Experience of working in a team
- Experience of supporting junior staff and learners
Skills & knowledge
- Knowledge of relevant healthcare legislation
- Verbal and written communication, and good interpersonal skills
- Accepts direction and guidance and is aware of own limitations
- Prioritises own workload and manages time, flexible and responsive to change
- Reliable, punctual and professional, with basic IT skills
Other
- Demonstrates the Trust values of being kind, open and inclusive
- Frequent moderate physical effort, including manual handling of patients for personal care
- Concentration and accurate record keeping during time-critical tasks
- Resilience for daily distressing situations, including end of life care and possible blood or body fluids exposure