Ward Clerk - Ward 23 (Respiratory)

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bradford Teaching Hospitals NHS Foundation Trust is seeking a Ward Clerk for Ward 23 at Bradford Royal Infirmary. The role provides clerical and administrative support to the ward, handling telephone enquiries and liaising with patients, relatives and ward staff.

The post is permanent, full-time (37.5 hours per week), Monday to Friday. The NHS AfC Band 2 role offers a salary of £25,272 per annum pro rata, with opportunities to contribute to a busy acute respiratory ward.

Qualifications

• Experience with computers, data input and word processing.
• Experience of face-to-face and/or telephone contact with the general public.
• Experience in suggesting improvements to own or team practices.
• Previous NHS experience is desirable.
• Previous clerical experience in an administrative setting.
• Experience in use of Lorenzo, Evolve, Real Time ADT, Microsoft.

Responsibilities

• Answering telephone enquiries and communicating with ward team, patients and relatives.
• Manage workload efficiently and effectively, using initiative.
• Provide essential clerical and administrative support to Ward 23.

Skills

Excellent written and verbal comms

Professional telephone manner

Prioritising fluctuating workload

Microsoft Office proficiency

Work on own initiative under pressure

NHS experience

Face-to-face/phone customer contact

Information Governance awareness

Knowledge of Patient Administration

Education

GCSE standard or equivalent

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Working Monday-Friday only) Job ref 389-26-8394913

Employer Bradford Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bradford Royal Infirmary Town Bradford Salary £25,272 per annum (pro rata) Salary period Yearly Closing 12/11/2026 23:59

NHS AfC: Band 2

Job overview

Closing Date: 12.11.26

Shortlisting to take place after closing date: commencing 13.11.26

Interview expected to take place in the week following shortlisting: commencing 23.11.26

An opportunity has arisen for an experienced and motivated Ward Clerk to join the team on Ward 23 at Bradford Royal Infirmary. We are looking for a highly enthusiastic individual to complement our existing multi-disciplinary team on this busy acute respiratory ward.

Main duties of the job

This is a key post in the provision of clerical and administrative support to the ward. Answering telephone enquiries, communicating with the ward team, patients and relatives and the ability to work on one’s own initiative are all essential aspects of the role. The Ward Clerk is an important and integral part of the team and the post holder must have the ability to manage their workload efficiently and effectively.

Working for our organisation

At Bradford Teaching Hospitals we’re passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We’re keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.

We’re a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.

In short, we can help you lift your career to the next level. We’ve received huge investment to improve patient care which means we have truly world-class facilities including a brand new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children’s unit and a welcoming, modern atrium and reception area for staff and visitors.

Detailed job description and main responsibilities

Please see the attachedJob description and person specification for more information about this role.

Person specification

Experience

• Working experience/knowledge of computers, data input and word processing
• Experience of working face to face and/or telephone contact with the general public
• Experience of offering suggestions for improving own or team working practices.
• Previous NHS experience
• Previous clerical experience in an administrative setting
• Experience in use of Lorenzo, Evolve, Real Time ADT, Microsoft

Skills

• Excellent written and verbal communication skills
• Professional telephone manner
• Able to deal with fluctuating workload and prioritise work accordingly
• Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
• Keyboard and computer skills including Microsoft Office packages

Knowledge

• Understanding of Information Governance and Confidentiality
• Knowledge of Patient Administration System (or equivalent system)

Qualifications

• Educated to GCSE standard (or equivalent) *

Other requirements

• The ability to work flexibly to cover the needs of the service (including weekends and evenings should the ward progress to 7 day working)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.