Ward Clerk - Ashgrove (INTERNAL)

Wye Valley Nhs Trust; Hereford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is seeking a patient-facing administrative role based at Hereford. You will greet patients, manage queries, and support ward staff with appointments, transfers and records to ensure smooth departmental operation.

The successful candidate will communicate effectively by phone, email and in person, handle multiple tasks calmly, and maintain accurate medical notes and filing as processes complete. This is a frontline role within a supportive NHS environment.

Qualifications

• To maintain effective communication with ward staff, external departments within the Trust and key stakeholders outside the Trust, utilizing telephone, fax machine and email as appropriate.
• The post holder will arrange appointments, transfers etc, on the request of the nursing and medical staff, liaising with other wards, departments and outside agencies as necessary.
• The post holder should ensure that medical notes are maintained in good order, with filing undertaken promptly when the notes have been completed by health care professional.
• The post holder will politely meet and welcome all patients and visitors to the department.
• The post holder will ensure maxims is kept up to date at all times with admissions transfers and discharges.

Responsibilities

• You will be one of the first faces our patients and relatives will see when they first walk into our hospital, and you will be dealing with queries face-to-face, on the phone and via email.
• Excellent verbal and written communication skills are required, you will need to multitask and prioritise whilst remaining calm under pressure, maintaining a professional approach at all times.
• The role supports smooth patient flow and liaison with ward teams and external partners to ensure timely admissions, transfers and discharges.

Job description

• To maintain effective communication with ward staff, external departments within the Trust and key stakeholders outside the Trust, utilizing telephone, fax machine and email as appropriate.
• The post holder will arrange appointments, transfers etc, on the request of the nursing and medical staff, liaising with other wards, departments and outside agencies as necessary.
• The post holder should ensure that medical notes are maintained in good order, with filing undertaken promptly when the notes have been completed by health care professional.
• The post holder will politely meet and welcome all patients and visitors to the department.
• The post holder will ensure maxims is kept up to date at all times with admissions transfers and discharges.

  You will be one of the first faces our patients and relatives will see when they first walk into our hospital, and you will be dealing with queries face-to-face, on the phone and via email. For this reason you will need excellent verbal and written commutation skills, you will need to be able to multitask and prioritise whilst remaining calm under pressure keeping a professional approach at all times.

  Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

• Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.