Ward Clerk - Ashgrove (INTERNAL)

Wye Valley; Hereford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Wye Valley NHS Trust is seeking a ward clerk for the Ashgrove ward, a busy 24-bed Frailty unit. You will work with a multidisciplinary team and be the first point of contact for patients and families, handling face-to-face, phone, and email queries with calm professionalism.

The role requires excellent verbal and written communication, strong multitasking, and the ability to prioritise in a dynamic hospital setting on Hereford-based wards.

Qualifications

• IT qualification is required.
• Experience of working in a hospital environment is preferred.
• Strong time management and communication skills are essential (verbal and written).

Responsibilities

• Maintain effective communication with ward staff and external departments using telephone, fax, and email.
• Arrange appointments and transfers on request of nursing and medical staff, liaising with other wards and departments as needed.
• Ensure medical notes are kept in good order and filed promptly after completion by a health care professional.
• Greet and assist patients and visitors, providing a welcoming first point of contact.
• Keep admissions, transfers and discharges information up to date in the patient administration system.

Skills

Time Management

Problem solving

Verbal and written communication

Education

IT Qualification

Job description

Once you have successfully found a position you wish to apply for, you need to make sure your application does you justice and provides you with the best possible chance of getting an interview.

This means reading the job description and person specification and taking time over your application demonstrating your skills and experience.

Job overview

(INTERNAL)

We are looking for a ward clerk to join our friendly and supportive team on Ashgrove ward. Ashgrove is a busy 24 bedded Frailty ward.

The successful candidate will be working directly with all members of theMultidisciplinary team of nurses, doctors, physiotherapists and other professionals.

You will be one of the first faces our patients and relatives will see when they first walk into our hospital, and you will be dealing with queries face-to-face, on the phone and via email. For this reason you will need excellent verbal and written commutation skills, you will need to be able to multitask and prioritise whilst remaining calm under pressure keeping a professional approach at all times.

Main duties of the job

• To maintain effective communication with ward staff, external departments within the Trust and key stakeholders outside the Trust, utilizing telephone, fax machine and email as appropriate.
• The post holder will arrange appointments, transfers etc, on the request of the nursing and medical staff, liaising with other wards, departments and outside agencies as necessary.
• The post holder should ensure that medical notes are maintained in good order, with filing undertaken promptly when the notes have been completed by health care professional.
• The post holder will politely meet and welcome all patients and visitors to the department.
• The post holder will ensure maxims is kept up to date at all times with admissions transfers and discharges.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

Person specification

Education & Qualifications

• IT Qualification

Skills, Knowledge & Abilities

• Time Management
• Problem solving
• Verbal and written communication

Experience

• Knowledge of hospital environment

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.