Ward Clerk

Southend University Hospital NHS Foundation Trust; Chelmsford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Southend University Hospital NHS Foundation Trust is seeking an organised, proactive administrative professional to join the Gosfield Acute Frailty Unit and FAB Clinic. You will handle patient information, support clinical staff, and be the first point of contact for patients and visitors, ensuring smooth clinic and ward activity.

In this fast-paced role, you will update systems, manage referrals and appointments, and maintain stock levels while upholding confidentiality and Trust policies

Qualifications

• Organised and proactive with a customer-focused approach.
• Excellent attention to detail and accuracy in administrative tasks.
• Strong communication skills and ability to work independently in a busy environment.

Responsibilities

• Create a smooth, welcoming experience for patients entering the unit.
• Maintain accurate patient information across Careflow, Lorenzo and Teletracking.
• Prepare and organise notes, manage referrals and ensure appointments are booked promptly.
• Be the first point of contact for patients and visitors, handling enquiries.
• Support staff across the unit to maintain daily operations and effective communication.
• Manage clerical tasks, filing, stock and transport coordination as needed.
• Uphold confidentiality and Trust policies to ensure a safe environment.

Skills

Organised

Proactive

Customer focus

Attention to detail

Communication skills

Independence

Tools

Careflow

Lorenzo

Teletracking

Job description

We are seeking an organised, proactive, and customer-focused individual to join our Acute Frailty Unit on Gosfield. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge. As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard. The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures. This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting

Please note we are unable to sponsor the post

In this fast-paced and rewarding role, you'll be at the heart of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic-supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.

Your key responsibilities will include:

• Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.
• Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.
• Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.
• Be the friendly first point of contact-arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.
• Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.
• Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.
• Contribute to a safe, well‑organised environment by upholding confidentiality, data accuracy, and Trust policies.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For more detail about the role and its responsibilities, we encourage you to explore the full Job Description attached to this advert. It provides a clear picture of what you can expect day‑to‑day and how you'll contribute to the smooth running of our service.