Ward Clerk – Acute Frailty Unit (Gosfield)

Transformation Unit; Chelmsford; Hybride; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Mid and South Essex NHS Foundation Trust is seeking an organised Ward Clerk to join Gosfield Acute Frailty Unit. You will manage patient information, coordinate appointments, and act as the first point of contact for patients and visitors.

You’ll maintain systems such as Careflow, Lorenzo and Teletracking, support clinical staff, handle enquiries, and help keep the FAB Clinic running smoothly. This NHS role is Band 2, full-time or pro rata, with salary £25,272 per annum, and requires excellent

Qualifications

• Good general education (e.g., GCSEs or equivalent), including English and Maths.
• Knowledge of basic administrative procedures and office practices.
• Understanding of confidentiality, data protection, and accurate data handling
• NVQ Level 2/3 in Business Administration or equivalent qualification.
• Knowledge of medical terminology
• Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking

Responsabilités

• Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.
• Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.
• Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.
• Be the friendly first point of contact—arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.
• Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.
• Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.
• Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.

Connaissances

Communication skills

Organisational skills

IT systems proficiency

Attention to detail

Teamwork

Calm under pressure

Formation

GCSEs (English & Maths)

NVQ Level 2/3 in Business Administration

Medical terminology knowledge

Description du poste

Mid and South Essex NHS Foundation Trust is seeking an organised Ward Clerk to join Gosfield Acute Frailty Unit. You will manage patient information, coordinate appointments, and act as the first point of contact for patients and visitors.

You’ll maintain systems such as Careflow, Lorenzo and Teletracking, support clinical staff, handle enquiries, and help keep the FAB Clinic running smoothly. This NHS role is Band 2, full-time or pro rata, with salary £25,272 per annum, and requires excellent