(**) Ward Clerk- Gosfield Acute Frailty Unit

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Ward Clerk for Gosfield Acute Frailty Unit in Chelmsford. The role focuses on patient information, appointment coordination, and frontline reception duties within a busy NHS environment.

You will support clinical teams, maintain systems, and ensure efficient patient pathways while upholding confidentiality and Trust policies. The post is Band 2, full/part-time, with a pro rata salary and a closing date in October 2026.

Qualifications

• Good general education (GCSEs) including English and Maths.
• NVQ Level 2/3 in Business Administration or equivalent qualification.
• Knowledge of confidentiality and data handling.
• Experience in administrative or customer-facing roles.
• Experience in healthcare/hospital environment preferred.

Responsibilities

• Maintain accurate patient information across Careflow, Lorenzo and Teletracking.
• Manage clinic and ward activity and support clinical staff.
• Be the first point of contact for patients and visitors and handle enquiries.
• Coordinate appointments and referrals; ensure timely bookings.
• Maintain stock levels and assist with transport coordination when needed.
• Ensure data quality and comply with Trust policies.

Skills

Excellent communication

Organisational skills

IT systems literacy

Ability to work independently

Education

GCSEs in English and Maths

NVQ Level 2/3 in Business Administration

Equivalent qualification

Tools

Careflow

Lorenzo

Teletracking

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

(**) Ward Clerk- Gosfield Acute Frailty Unit

Band 2

Main area Gosfield Acute Frailty Unit Grade Band 2 Contract Permanent: 27th November 2026 Hours

• Full time
• Part time

37.5 hours per week Job ref 390-NR-DOM-BR-9775

Site Broomfield Town Chelmsford Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 22/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We are seeking an organised, proactive, and customer-focused individual to join our Acute Frailty Unit on Gosfield. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge.

As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard.

The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures.

This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting

***Please note we are unable to sponsor the post***

Main duties of the job

In this fast-paced and rewarding role, you’ll be at the heart of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic—supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.

Your key responsibilities will include:

Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.

Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.

Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.

Be the friendly first point of contact—arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.

Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.

Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.

Contribute to a safe, well‑organised environment by upholding confidentiality, data accuracy, and Trust policies.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more detail about the role and its responsibilities, we encourage you to explore the full Job Description attached to this advert. It provides a clear picture of what you can expect day-to-day and how you’ll contribute to the smooth running of our service.

Person specification

Qualifications and Knowledge

• Good general education (e.g., GCSEs or equivalent), including English and Maths.
• Knowledge of basic administrative procedures and office practices.
• Understanding of confidentiality, data protection, and accurate data handling
• NVQ Level 2/3 in Business Administration or equivalent qualification.
• Knowledge of medical terminology
• Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking

Skills and Ability

• Excellent communication skills, both face-to-face and over the phone.
• Strong organisational skills with the ability to prioritise tasks in a busy, fast-paced environment
• Confident in using IT systems, including electronic patient record systems or similar databases.
• High attention to detail and accuracy when entering or updating information
• Ability to work effectively both independently and as part of a team
• Ability to remain calm, professional, and patient‑focused under pressure
• Ability to produce basic reports or collate activity data
• Ability to support service improvement and contribute ideas to enhance patient experience

Experience

• Experience in an administrative or customer‑facing role
• Experience managing and maintaining records or data entry
• Previous experience working in a healthcare or hospital environment.
• Experience supporting clinical teams or working in a reception/front‑of‑house role
• Experience booking appointments or scheduling patient pathways

Personal Attributes

• Friendly, approachable, and patient‑centred attitude.
• Reliable, proactive, and willing to take initiative
• Flexible and adaptable to changing priorities in a clinical environment.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.